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Orange Business Services Interview
Questions

29 Questions and Answers by Rachelle Enns
Published August 10th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Business     Communication Services    

Question 1 of 29

Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?

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Answer Examples

1.

Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?

Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability? The interviewer would like to know if your work style will be a fit with Orange Business Services.

Rachelle's Answer #1

"Certainly, completing routine, day-to-day tasks is easier, in the sense that it's more predictable and less stressful, but I also believe it doesn't allow one to grow very much professionally. I believe the best environment is a mix of both - enough day-to-day that one can perfect an approach to those tasks, combined with enough complexity and uncertainty to allow for collaboration, problem-solving and intellectual challenge."

Michelle's Answer #2

"I like to have a bit of both, honestly. I have a general schedule that I follow in the morning including a team huddle, setting objectives for the day, following up with clients, and then setting new meetings with prospects. That said, the in-between of that framework is always pretty unpredictable. In sales, you never know what might happen, especially when selling a product, as I do. More often than not, there is some challenge or drama throughout the day (or 20), so that variety keeps me on my toes, engaged and excited."

2.

What excites you?

Every hiring manager wants to know how to keep you best motivated and excited about the job. Talk to the interviewer about what excites you and keeps you happy at work.

Rachelle's Answer #1

"I have a healthy competitive edge, even if its a personal competition. For me, I am excited and motivated by winning, whether that be winning over a new client, exceeding my KPIs or being recognized for a job well done. I am also motivated and energized by a strong team that supports and challenges one another."

Michelle's Answer #2

"I get excited when new challenges are presented in the workplace. This could include a new program, a new customer initiative, a sales contest, or even the training of a new employee. A fresh problem to solve or a fresh obstacle to conquer is highly motivating and exciting for me."

3.

How often do you discuss work with your colleagues, in order to think up new systems and styles of working?

Do you use your creative mind with your colleagues to discuss ideas and systems in the workplace? Talk to the interviewer about how you have used creative thinking in the workplace and how this will benefit Orange Business Services, if hired.

Rachelle's Answer #1

"I have a policy with my team that if they have an innovative and helpful idea they can bring it to me at any time. If their idea or system is something that I think could work, we then create a plan, and sometimes even a prototype, together to present to our head office. This policy has generated some powerful ideas in our office over the past three years including a work-share program and some health and safety initiatives."

Michelle's Answer #2

"I think it is important to discuss work with colleagues in a collaborative nature to encourage all types of ideas to come forth. Often, when people put their heads together, they will create something better than something one individual could have done alone. I'm a big fan of the improv comedy philosophy of 'Yes, and,' in which team members always say, 'yes' to one another's ideas and then try to build on them to make them more viable."

4.

At Orange Business Services, we value calculated risk. When have you taken an unusual risk in the workplace, and what was the outcome?

The interviewer wants to know that you are capable of taking calculated risks in the workplace and that you understand the difference between a calculated risk and a risky choice.

Think of a work-related risk, like trying out a new idea to solve a problem. You may even take on a new responsibility that you're not trained in, which is a little bit of a risk. Give an example that shows you are thoughtful and strategic when taking risks.

Rachelle's Answer #1

"Last month I took an unusual risk by accepting an outside sales call when I am an inside sales employee. An existing client asked me to meet him because he had some additional business he was thinking of awarding our company, but he wanted to make sure we had strong rapport before he handed the business over. I met him in person, and we got along so well that he gave me an additional $1M in annual business. I knew it was a risk because my traditional area of expertise is inside sales accounts, but I knew the reward was greater than the potential risk, so I took it. It was well worth it!"

Michelle's Answer #2

"I certainly took a risk by leaving my strategic account management position to take an entry sales position in another organization. My family thought I was nuts. But, while it was risky, I wanted to get into sales and I wanted to experience a startup environment. It worked out great, as I got basic sales experience, and then have been steadily promoted since. My career has moved in an upward trajectory so much faster since I took that leap of faith."

5.

How do you handle communicating bad news to a fellow worker or subordinate?

One of the toughest parts of communication can be delivering bad news to people that you work with and care for. Whether it is delivering a less than positive work review or terminating someone - it doesn't come easy. Assure the interviewer that you can handle this type of task in a transparent, concise and professional manner.

Rachelle's Answer #1

"I believe no one enjoys sharing bad news with a co-worker, but I do have experience in doing so. When this type of task is required, I make sure, first, to practice empathy. Truth is always key, so I will be honest and clear when sharing the news. For instance, if I am to terminate someone's employment, I will not sugar coat the reasons. It's best they know so that they can learn from the experience."

Michelle's Answer #2

"I try to be very direct with my communication skills. While showing empathy is always important, I try not to be over-emotional when sharing non-ideal information with team members - most news of this nature is fact-based and can be presented calmly and rationally. A sense of optimism can also help. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I will work with my coworker to find a positive solution."

6.

At Orange Business Services, we greatly value collaboration, which hinges on exceptional communication. Tell me about a time when your communication skills greatly benefited your team.

Strong communication skills are required to be an effective leader. How have your communication skills helped your team in the past, and how will they help the team at Orange Business Services?

Rachelle's Answer #1

"There's a lot of great research available showing that teams that communicate well are able to complete projects in a quicker and more efficient way than those who don't communicate well. They also are more accurate in their work. This is the kind of teamwork I try to encourage among my colleagues - I believe in regular touch-base appointments - both for the whole team and for individual members - plus regular written communication that can be archived and accessed at a later date for clarity."

Michelle's Answer #2

"Communication is so important within an organization, especially when it comes to implementing major initiatives. We recently rolled out a large organizational change at my company, and I took a transparent approach to communication throughout the process. I asked my team for feedback and buy-in early in the process. We discussed some challenges that could be expected and how to mitigate them, so the team felt well-prepared. When the time came to roll out the change, there were very few surprises and the transition was surprisingly smooth."

7.

When have you shown a willingness to learn a new method or new approach to solving a problem?

It is a great skill to have when you can approach a problem in a new way. Discuss with the interviewer your ability to approach a problem using new methods.

Rachelle's Answer #1

"When our company came under new management last year, many new methods and policies were implemented. As a result, I was able to learn many new approaches to our challenges in sales and customer management. Ultimately, they were very effective, and I enjoyed the process of taking a different approach and trying something innovative."

Michelle's Answer #2

"Our company switched to an SAP system last year that I was not familiar with. I enrolled myself in a 4-week evening course at our local community college so that I could quickly learn the system without it affecting my performance at work. It helped a great deal, and my employers were impressed with my willingness to learn. In addition, I was able to share with colleagues new ways to employ the system to solve some of their day-to-day business challenges."

8.

When a major problem arises, what is your first reaction?

The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will significantly determine how you fit with their existing team at Orange Business Services.

Perhaps your computer crashes and you realize you may have just lost all of your hard work. Or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a methodical approach to problem-solving, rather than reacting in an impulsive way when a problem occurs.

Rachelle's Answer #1

"When a major problem arises, my first instinct is to take a step back and absorb what just happened, define it and clearly articulate its consequences. I then go into 'brainstorm mode,' jotting down potential ways to resolve the issue. From there, I can generally use a pros and cons list to determine the best course of action for a fast and amicable resolution."

Michelle's Answer #2

"I have taught myself to be as calm as possible with my first reaction when problems arise. I take some deep breaths, step back and review my options for solving the problem rather than allowing myself to become frustrated or panicked. I often can confer with my team and/or peers on worst-case scenario repercussions, along with how to mitigate them. We typically explore several different scenarios in order to make a collaborative decision on which path forward is best for the company."

9.

We appreciate innovative thinking at Orange Business Services. When have you created a new product or service?

Using your creative mind, have you ever introduced an employer to a new product or service opportunity? Talk to the interviewer about a time when you have created a new product or service.

Rachelle's Answer #1

"In my previous role I was fortunate enough to introduce my company to the idea of a "

Michelle's Answer #2

"I am newer to my career, so I have not had a lot of opportunities to create a new product or service in the workplace. In my personal life, a lot of my neighbors have pets. I started a neighborhood dog walking, sitting, and vacation service when I was in college. It was highly popular in the summer. I made some money and helped my neighbors enjoy their vacations. This was a positive experience for me at a very early age, so it has encouraged me to be mindful of opportunities and not afraid to raise my hand to express an idea or try something new."

10.

Tell me about a time when you improved communication between yourself and a co-worker or client.

Possessing the skills to improve communication in the workplace is a very valuable asset. Talk to the interviewer about your ability to enhance communication in the workplace. Be sure to tie in how your skills will benefit Orange Business Services.

Rachelle's Answer #1

"In my current position I have one particular client who is an exceptionally brief communicator. If I ask two questions, he tends to answer only one. I learned quickly that he would not acknowledge anything for which he did not have a direct answer, so I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was an effective form of communication for that particular client. I have a few approaches that will be useful when working for Orange Business Services."

Michelle's Answer #2

"I once had a client who often missed email updates. It caused us to cross our wires a few times. I suggested that we book a quick call every week to review any outstanding areas that need to be addressed, and I followed each call with a status report so that the conversation was documented. This process worked well for us, and I believe it would work well for clients at Orange Business Services as well."

11.

At your current or former place of employment, how important was communication and having positive interactions with others?

Are you accustomed to working in an environment where clear communication with others is critical? Talk to the interviewer about your most recent work and how communication played a part.

Rachelle's Answer #1

"In my previous role, healthy communication was required to protect the safety of our employees. We transported dangerous goods, and our management required that we all take specific workshops on team communication and appropriate documentation. The company was committed to upholding the body of research that shows that teams who communicate better also perform better. Because of this, I feel confident in my prior training and am sure that my communication skills are solid."

Michelle's Answer #2

"I currently do not enjoy a healthy level of team communication in my workplace - communication skills are neither required nor modeled by our management team. This is part of the reason I am seeking new employment. I highly value clear communication and believe I do my best work within teams who are highly communicative and collaborative. How do you encourage strong communication among employees here at Orange Business Services?"

12.

Work volumes can become very high at Orange Business Services. How do you handle a larger than average workload?

The interviewer wants to be assured that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. When workloads increase, stress levels do too. How do you react?

Rachelle's Answer

"When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. I also love the satisfaction of being able to cross things off my list!"

13.

When planning, how often do you create alternative scenarios to help you adjust to changing situations?

Being able to problem solve and think outside the box when it comes to changing situations is a very valuable skill set. Talk to the interviewer about your ability to create a variety of potential scenarios.

Rachelle's Answer #1

"I feel that it is very important to create alternative scenarios in all situations. One cannot guess what will happen in the end, so it is smart to be prepared for all possible outcomes. I try always to create 'what-ifs' because I know that plans change and fail. Plan B - or C or D - is always ready to go."

Michelle's Answer #2

"I love having contingency plans. It's important for my team to understand that ideally we are going to do X, but if that fails, we need to be ready to make sure Y happens. It takes out the uncertainty at the moment and better prepares everyone to adapt if a problem should arise."

14.

Orange Business Services encourages continued education. Tell me about a time when you took on a new course to study in order to improve your own work performance.

Once you are in your career, it certainly doesn't mean that you need to stop learning. There are many job-related courses available. Talk to the interviewer about the last time you took advantage of these available courses. Discuss your interest in continuing your education even after joining Orange Business Services.

Rachelle's Answer #1

"I am a huge proponent of professional development and continuing education. We have to stay current in our industry in order to keep up with the fast pace of change and innovation. Our company recently offered the Sandler Sales program to anyone in the company who was interested. I took this workshop and really enjoyed it - plus, my sales increased by 23 percent that year."

Michelle's Answer #2

"Last year, I worked toward my Project Manager certification while working full time. That experience alone greatly increased my multitasking skills, and I'm confident that the PM certification is a strong addition to my already existing management skill set. I believe strongly that it's important for employees to seek training and professional development opportunities in order to make sure they're not only competitive, but also adding the best possible value to their organizations."

15.

If you were given a choice, which work-related task would you leave for last? Why?

Often we will leave the tasks that we don't like for last in the act of procrastination. Other times, we will mindfully move a particular responsibility for last because we feel that it makes the most sense. Help the interviewer to determine which personality type you are by answering this question.

Rachelle's Answer #1

"If given a choice, I would leave my documentation tasks for last. I say this because I like to spend my time selling and hitting targets; that's the most energizing and satisfying to me, so completing tasks related to documentation during business hours often feels like a distraction from business development. I do understand the importance of appropriate documentation; I just prefer to save it for after the workday."

Michelle's Answer #2

"I think it's natural to want to save the hardest or most demanding tasks for last, so I make a conscious effort not to do that. I try to review my to-do list each morning and pick the most difficult task on the list to complete first. That way, I feel a tremendous sense of accomplishment, and it's a nice confidence boost as I move on to tasks throughout the day that aren't quite as challenging."

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Explore expert tips and resources to be more confident in your next interview.
Behavioral
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Leadership
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Interview Q&As
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Sales
Marketing
Electrical Technician
Line Worker
29 Orange Business Services Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
  2. What excites you?
  3. How often do you discuss work with your colleagues, in order to think up new systems and styles of working?
  4. At Orange Business Services, we value calculated risk. When have you taken an unusual risk in the workplace, and what was the outcome?
  5. How do you handle communicating bad news to a fellow worker or subordinate?
  6. At Orange Business Services, we greatly value collaboration, which hinges on exceptional communication. Tell me about a time when your communication skills greatly benefited your team.
  7. When have you shown a willingness to learn a new method or new approach to solving a problem?
  8. When a major problem arises, what is your first reaction?
  9. We appreciate innovative thinking at Orange Business Services. When have you created a new product or service?
  10. Tell me about a time when you improved communication between yourself and a co-worker or client.
  11. At your current or former place of employment, how important was communication and having positive interactions with others?
  12. Work volumes can become very high at Orange Business Services. How do you handle a larger than average workload?
  13. When planning, how often do you create alternative scenarios to help you adjust to changing situations?
  14. Orange Business Services encourages continued education. Tell me about a time when you took on a new course to study in order to improve your own work performance.
  15. If you were given a choice, which work-related task would you leave for last? Why?
  16. Give me an example of a time when you had to troubleshoot to solve a problem?
  17. What do you know about the culture at Orange Business Services?
  18. If Orange Business Services hired you today, what would you accomplish first?
  19. How can Orange Business Services motivate you, as a leader?
  20. We like to empower our employees here at Orange Business Services. Tell me about a time when you undertook a project that demanded a lot of initiative.
  21. At Orange Business Services, we give everyone the opportunity to be a mentor. Have you had the opportunity to teach an important skill to a co-worker?
  22. Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
  23. We value effective communication at Orange Business Services. Would you say you are a better oral or written communicator?
  24. We often present to a variety of groups at Orange Business Services. What is your comfort level here? Tell me about your experience giving presentations in front of large groups.
  25. At Orange Business Services, we take great pride in how our team members present themselves in writing. How would you describe your written communication skills?
  26. What experience do you have using team-based messaging applications?
  27. When entering a new job, describe how you build relationships with your new coworkers and supervisors.
  28. How would you handle a situation where your Orange Business Services supervisor does not properly communicate information to you?
  29. We value communication at Orange Business Services. Rate your communication skills from 1-10 with proper examples backing your given rating.
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