Okta Mock Interview
Practice 27 Okta interview questions covering identity management, security protocols, and customer success scenarios.
Question 23 of 27
How have you handled obstacles that you've faced during information gathering processes in your time as a technical writer?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
To successfully document and write about software products, information gathering from subject matter experts will be a key part of your process if hired for this role at Okta. As you have likely experienced during your career, the information gathering process can be one of the most painstaking processes within the life of a project. For this question, your interviewer is looking to hear what obstacles you have faced in this situation in the past and how you handled those situations. This will give them insight on how you will work as part of a larger team in handling these perceived obstacles if hired for this position.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"Because the information gathering phase is a vital step in my finished projects, I take the time to meet as many credible sources as possible. This includes design engineers, automation engineers, product designers and many other folks and the biggest hiccup that I usually come across is coordinating time with folks that have busy schedules. To help minimize the total time frame for info gathering, I am very direct in my communications to key leaders that I want to meet with to finish a project and my directness is always taken well. Like any obstacle we face in our work, I find that being upfront and direct is the best manner for handling them."
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