"To aid in auditing processes, I created a very detailed audit planning document that my department has been using for the past four years and it has had a dramatic impact on our audit results. The planning document provides a step by step approach to outlining our objectives, clearly outlining documentation needed in identifying the stakeholders and setting a plan for meetings to take place. In this role with Halifax UK, I would look to use a similar approach. With the plan in place, I work side by side with the stakeholders in explaining the audit and what is needed from each person. I do communicate in many methods, including email, phone and in-person meetings when possible. My goal is ensuring that each individual understands the process and the end goal as clearly as they can."