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Cathay Pacific Interview
Questions

30 Questions and Answers by Rachelle Enns

Updated August 21st, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Transit     Airlines    
Question 1 of 30
Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
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How to Answer
Customer service is a huge part of working for an airline and, knowing that Cathay Pacific aims for world-class service, this couldn't be any truer. Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.
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Answer Examples
1.
Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
Customer service is a huge part of working for an airline and, knowing that Cathay Pacific aims for world-class service, this couldn't be any truer. Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.

Rachelle's Answer #1
"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."
Rachelle's Answer #2
"I am new to my career, so this will be my first customer service based role. I do have volunteer experience with the local Food Bank which gave me valuable exposure to working with the public, and collaborating with a team."
2.
Tell me about a time when communication became an issue when working on a team.
Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue.

Rachelle's Answer #1
"I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach."
Rachelle's Answer #2
"My current company recently went through a merger which has caused a lack of communication between the team when thoughts of job security flood people. I suggested my department head that we have a team building event. Gathering everyone together to remind them that we are still a team was very helpful."
3.
What do you hope to gain most from your time with Cathay Pacific?
The interviewer would like to see that you are wholeheartedly interested in working for Cathay Pacific. What are your hopes and expectations from your time with Cathay Pacific? Talk to the interviewer about the ways you feel you would benefit from this position. On the Cathay Pacific careers site, they say, 'Two great airline brands, a supportive culture, exciting destinations, a modern fleet and huge opportunities for talented people.' Keep in mind that the company has Cathay Dragon as well.

Rachelle's Answer #1
"After reviewing the culture and mission of Cathay Pacific, I feel that I would be able to find a long-term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me. I also appreciate that you offer opportunities for growth, for your shining star employees."
Rachelle's Answer #2
"What I hope to gain most by working with Cathay Pacific is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."
4.
How does this position fit into your career goals?
Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.

Rachelle's Answer #1
"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Cathay Pacific offers is a strong path towards those goals and I am excited about what this position has to offer."
Rachelle's Answer #2
"This position offers the next steps in my career and the growth for which I am ready. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show Cathay Pacific what I can do!"
5.
How do you get along with others at work?
Think about your relationships with coworkers, past and present. Which ones were healthy? What were the dynamics of those working relationships? Think about what you enjoyed about some of your relationships with past coworkers. Excellent communication, sense of humor and support are all great qualities that make co-working relationships fun.

Rachelle's Answer #1
"I get along great with my coworkers. I try to maintain a positive attitude and be supportive, whether I am offering to assist someone who is overwhelmed, or if I am taking time to listen to someone who is having a bad day."
Rachelle's Answer #2
"I put a lot of effort into my relationships with my coworkers. I believe that harmonious relationships in the workplace are important for the happiness of everyone as well as for productivity levels."
6.
Rate your communication skills from 1-10 with proper examples backing your given rating.
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

Rachelle's Answer #1
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills."
Rachelle's Answer #2
"Communication is essential in the airline industry. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly, both ways."
7.
In order to work for Cathay Pacific you are required to pass a criminal record check. Are you comfortable accommodating this?
A clean criminal record is a must for all airline related roles. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.

Rachelle's Answer #1
"You will find that I have a clean criminal background. I'm willing to participate in any background check that you require for me to work at Cathay Pacific."
Rachelle's Answer #2
"I can complete a full criminal background check as well as any drug testing, or other background checks that you require."
8.
If you could start your career over again, what direction would you take?
A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?

Rachelle's Answer #1
"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."
Rachelle's Answer #2
"I would take the same direction! I love what I do, and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."
9.
Why are you the best choice for Cathay Pacific?
What makes you the best candidate for Cathay Pacific? Talk to the interviewer about what makes you a stand out candidate for this role. Be sure to discuss unique skills and characteristics that will make you a memorable candidate.

Rachelle's Answer #1
"I feel that I am the top candidate for Cathay Pacific because I already bring five years of industry experience. My customer service skills are unmatched, and I am fluent in 3 languages which allow me to communicate smoothly with a large range of customers."
Rachelle's Answer #2
"As you can see, I am invested in this interview process with Cathay Pacific and will bring this same level of dedication to you if hired. You won't be disappointed."
10.
Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.

Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was to you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.

Rachelle's Answer #1
"I once worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so that everyone felt prepared for his entrance into their department. The owner had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as they came out."
Rachelle's Answer #2
"I once worked for an executive who was very difficult in meetings and with interacting with groups of others. I took it upon myself to help this person interact better with others. When she would bark orders, I would reiterate what she was trying to say to the group more professionally. It took some time, but she learned to behave in a way that made people want to work with her."
11.
List the top 3 skills that will make you an ideal team member at Cathay Pacific.
When you are asked to list your top skills, it's best to tie in your rock-star skills with the requests contained in the company's job description. Which skills do you possess that are the most helpful for this role with Cathay Pacific?

Rachelle's Answer #1
"I see that your job description requests candidate who is organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."
Rachelle's Answer #2
"Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas:

- Adaptable
- Considerate
- Diligent
- Intuitive
- Persistent
- Resourceful
- Sincere
- Witty"
12.
How do you determine priorities when you have multiple tasks at hand?
When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

Rachelle's Answer #1
"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."
Rachelle's Answer #2
"If, for example, I have more than one customer who needs me, I will page for assistance so that nobody is left waiting. It's essential to have team members that you can rely on to step in when you become too busy."
13.
At Cathay Pacific, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
According to their website, the vision of Cathay Pacific is to be the world's best airline. This mission means they always strive to excel in everything they do. Their dynamic team provides the highest quality service so that Cathay Pacific customers are happy they chose to fly with them. If you are familiar with Cathay Pacific prior to your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.

Rachelle's Answer #1
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."
Rachelle's Answer #2
"I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand and am a happy person, which creates a positive environment for customers. I want to help you reach your goal of becoming the best airline in the world."
14.
What experience do you have using team-based messaging applications?
There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you have used and assure them that you can learn about their internal system, should it be new to you.

Rachelle's Answer #1
"I have used a variety of team-based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."
Rachelle's Answer #2
"Our current company uses Slack for most projects. Slack stands for 'Searchable Log of All Conversation and Knowledge,' which helps describe why it's so useful for a sales team. All knowledge of clients, products, and projects are at our fingertips. Which team-based applications do you use here?"
15.
How will you earn the trust of your coworkers?
Cathay Pacific has over 20,00 employees. Of course, you won't work with all of them, but you will be working with a wide range of people in a variety of job functions. Workplace relationships are essential to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.

Rachelle's Answer #1
"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."
Rachelle's Answer #2
"Here are some ways that you can build trust with your coworkers:

- Show common courtesy. Say hello, hold the elevator door, bring coffees now and then
- Be respectful in your communication, avoid over cc'ing unnecessarily in emails
- Avoid being a distraction, and respect the use of their time
- Respect their personal space and the line between work life and personal life
- Always ask if they have time before diving into a conversation
- Try to find the answer to your questions before running to ask a manager or co-worker
- Connect with them on LinkedIn but avoid more personal social media platforms
- Treat everyone the same, regardless of their job title
- Do not complain about your job to your coworkers
- Reach out to new employees and make them feel comfortable
- Own up to your mistakes and fix them
- Be timely with your followups and meet your deadlines"
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
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Waiter and Waitress
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30 Cathay Pacific Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
  2. Tell me about a time when communication became an issue when working on a team.
  3. What do you hope to gain most from your time with Cathay Pacific?
  4. How does this position fit into your career goals?
  5. How do you get along with others at work?
  6. Rate your communication skills from 1-10 with proper examples backing your given rating.
  7. In order to work for Cathay Pacific you are required to pass a criminal record check. Are you comfortable accommodating this?
  8. If you could start your career over again, what direction would you take?
  9. Why are you the best choice for Cathay Pacific?
  10. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
  11. List the top 3 skills that will make you an ideal team member at Cathay Pacific.
  12. How do you determine priorities when you have multiple tasks at hand?
  13. At Cathay Pacific, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
  14. What experience do you have using team-based messaging applications?
  15. How will you earn the trust of your coworkers?
  16. What unique qualities about yourself would you bring to our company?
  17. Where do you see yourself five years from now?
  18. When you suffer a setback, how does that emotionally affect you and your work?
  19. What are your salary expectations?
  20. What work situations excite and motivate you?
  21. Personality fit is important to us at Cathay Pacific. How would you describe your personality?
  22. When have you had to shift your priorities in response to sudden changes?
  23. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
  24. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
  25. All employees of Cathay Pacific are expected to wear a uniform to work. Are you comfortable with this policy?
  26. Employees of Cathay Pacific are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
  27. As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
  28. Have you received training on how to handle an in-flight emergency?
  29. Do you have any formal training in First Aid or CPR?
  30. Tell me about any airline related training that you have been through.
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