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Capgemini Interview
Questions

30 Questions and Answers by Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Business     Management Consulting    

Question 1 of 30

Capgemini works with clients across many industries. Which of our clients' industries interests you the most?

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Answer Examples

1.

Capgemini works with clients across many industries. Which of our clients' industries interests you the most?

Before your interview you should have a thorough idea of the clients that Capgemini takes on. Be prepared also to list the client industries in which you have worked. Show the interviewer that you have experience in the same sectors, as this will build their confidence in your abilities to jump in with their clients right away.

Rachelle's Answer #1

"When researching Capgemini, I saw that the bulk of your clients are in the energy, finance, and education sectors. Your experience in these areas is part of what prompted me to apply since the bulk of my experience is there. I have a special interest in finance clients, particularly. I majored in finance while attending university, so it's a solid area for me."

Rachelle's Answer #2

"My industry expertise is in healthcare. When I saw that you were hiring, particularly for your clients in the healthcare sector, I knew I had to apply. I am highly confident working in this sector, and look forward to learning about the other clients you take on at Capgemini, particularly those in e-commerce."

2.

What have you done in the last few months to strengthen your professional network?

Management Consultants know very well that a strong professional network can mean all the difference in their business. The interviewer would like to see how you go about networking, and how active you are in your industry. Maybe you attend your local Chamber of Commerce events, or you belong to a local organization where you meet potential clients and business comrades.

Rachelle's Answer #1

"I am very focused on building my professional network. For the past six months, I have enjoyed membership at the local Chamber of Commerce. I have also joined a consultants mastermind, where we meet once every quarter to share tools and resources, and also client success stories."

Rachelle's Answer #2

"I am active in my local and online consultants community. I recently started a LinkedIn group for Management Consultants in my city, and we will have our first meetup next month. Networking is a huge component of gaining business, and I plan to keep focused on those activities for years to come."

3.

What do you believe are the most critical KPIs for a management consulting firm to consider?

The interviewer is testing to see how well you understand management consulting, and what makes a firm successful. Whether you are newer to the industry, or you have many years of experience already, you should have a full understanding of the goals and targets within management consulting. Some of the most critical KPIs may be:

- Number of leads generated
- Number of clients
- Customer acquisition percentage
- Average fee per hour
- Repeat business rate

One KPI that you should never forget to mention is 'Client Satisfaction Rate'! Discuss with the interviewer what you believe to be the most important metrics for a management consulting firm to consider.

Rachelle's Answer #1

"I believe that the most critical KPIs to consider is the repeat business rate. This metric is directly associated with client satisfaction, and will tell a consultant or agency a lot about their business and likeability factor."

Rachelle's Answer #2

"In my opinion, the most critical KPI to consider is the number of leads generated. Without an active pipeline of business, there is nothing else to consider really! Once you start with a healthy leads list, the next KPI to consider would be the customer acquisition percentage."

4.

How do you learn the company culture of a new client, when taking on their project?

A large part of understanding the needs of your clients is first understanding their company culture, and the culture that they want to achieve. The interviewer would like to know your process when it comes to onboarding and getting to know a new client. Discuss the ways you learn about an organizations' workplace culture, their values, and how they build trusting relationships.

Rachelle's Answer #1

"When I was an independent consultant, I would work with clients anywhere from a few weeks, to a few months. I developed a questionnaire which contained discovery questions surrounding how the c-suite viewed various relationships, how they reward their employees, how they approach disciplinary action, and more. I would spend time immersed in their environment, and then created a brief report based on the data as well as my direct exposure."

Rachelle's Answer #2

"I begin with a checklist, and the same one for each client no matter their industry. This checklist gives me a baseline of what I am looking for within an organization. I ask questions of the employees, and leaders, related to values, relationships, corrective action, development opportunities, and more. Also, it's important that I immerse myself in the culture so, if I have a client that I will be working with for a few months, I will spend a few days inside of their office, learning their operations first-hand."

5.

Who are our clients at Capgemini?

Before your interview, it's vital that you have a full understanding of the industries and clients that Capgemini serves. You will find this information on their website, press releases, social media, or even a Google search. If you have worked with similar clients in the past, you can mention this, to show the interviewer that you are already familiar with the type of accounts you may be handling, should you be the successful candidate.

Rachelle's Answer #1

"I understand that Capgemini works primarily with Fortune 500 companies in the medical, technology, and SaaS industries. I have a similar client portfolio, with smaller companies who have between 500-1000 employees."

Rachelle's Answer #2

"Through my research, I saw that Capgemini serves over 76% of Fortune 100 companies and more than 92% of Fortune 500 companies. I also understand that your clients span industries such as energy, financial services, Public services, and media/communications. The bulk of my experience is in the energy sector, and I look forward to making an impact in that area while learning more about your client scope."

6.

How do you keep up to date on the changes in our industry, from regulations to tech?

The interviewer would like to see that you invest the time needed to stay up-to-date on the latest in your industry. Discuss the resources you use to ensure that your knowledge is current, that you bring the best to your employer every day, and that your clients can count on you to be on top of new trends. Asking the interviewer about their favorite resources in return is a great way to get to know their preferences while potentially learning something new.

Rachelle's Answer #1

"I make sure to use trusted and reputable sources for industry news, such as Forbes, Harvard Business Review, and McKinsey. When it comes to tech, I have a subscription to MIT Technology Review. If you have any recommendations, I am happy to hear!"

Rachelle's Answer #2

"The resources that I tend to visit the most include Tech Crunch and BCG Henderson Institute. I am keenly interested in the views and insights of other management consultants, so I also follow the blog of other high-profile consultants such as Tom Peters from McKinsey. Do you have any favorite resources I could check out? I genuinely enjoy learning and growing."

7.

How do you prioritize multiple projects when they all seem equally important?

Working for Capgemini, you will have many projects on the go, and all of them will be important! The interviewer would like to know that you can prioritize and juggle multiple responsibilities without dropping the ball, or becoming overwhelmed. Prioritizing is a skill that requires practice. There are many approaches you can take. Here are some suggestions:

1) Make a list. By thinking through and writing down each item that needs completion, you can see it on paper.
2) Mark what is urgent or essential. Take into account deadlines and meetings.
3) Order each task based on effort and estimated value.
4) Consider due dates and how long it will take to do each item.

When answering this question, show the interviewer that you have a system in place that helps you to think through what needs to happen, and when. The better you can prioritize, the more productive you will be, making you an asset to Capgemini.

Rachelle's Answer #1

"I aim to be as effective as possible, and use all minutes of the day. In my current role, I have three to five projects going at once. I am the lead on some, the delegator on others, and the reviewer on another, for instance. By splitting up the roles and work responsibilities, my team and I can be the most efficient with our time."

Rachelle's Answer #2

"I love to keep running lists of everything that I need to do, big or small. I've started utilizing a free project management software for lists and task categorization, and then mark them by the level of urgency. I take care of the most time-sensitive issues first and then move along to the equally important, but perhaps less time-sensitive items. I also estimate how long each task will take, so if I have a few minutes between projects, I can tackle the quick to-dos."

8.

What do you think makes a good management consultant?

This question can be a tricky one because the characteristics and traits you mention, are ones that you should also possess. A good management consultant will:

- Create a professional environment where their client is comfortable
- Exercise excellent judgment when it comes to problem-solving
- Come to conclusions that are well researched and unbias
- Lead their team with integrity, clear communication, and excellent time management
- Offer expert and well-researched advice to clients at all times
- Tap into their network of experts to find answers to questions they do not know

Discuss with the interviewer what you believe makes a good management consultant, expressing that you possess these abilities.

Rachelle's Answer #1

"A good management consultant will actively listen to their client, and make a commitment to them to give only the most sound, and well-research advice. They are full of integrity and know how to communicate. These are just some of the skills that I have honed over my years in consulting, and I look forward to making them work for Capgemini and your clients."

Rachelle's Answer #2

"A good management consultant will have the ability to adapt and pivot on a moments' notice. They will be well-trusted, researched, and communicate clearly at all times. These skills are ones that I value, and work on bettering in myself, on a daily basis."

9.

How can Capgemini motivate you?

Every employer should know how each staff member is best motivated, and Capgemini knows that this motivation contributes significantly to employee tenure and productivity. Talk to the interviewer about the variety of ways in which you are best motivated on the job. Here are some ways that an employer may try to drive you. Which ones resonate most with you?

- Incentive programs where points are earned
- Showing complete trust in your work and performance
- Setting smaller, more achievable goals
- Helping you to find your higher career purpose
- Being a positive example to you
- Maintaining an open and transparent workplace
- Personalized incentives vs. team driven incentives
- Getting to know you on a personal level
- Positive feedback based rewards system
- Offering a stable work/life balance by encouraging time off
- Letting you know your voice matters
- Allowing you to take the lead on projects that excite you
- Handing out big-picture projects, so you feel that you are contributing to the company's future
- Public recognition

Rachelle's Answer #1

"My current manager motivates me by reminding me that she has full faith in my work. Those words give me a boost of confidence and feed my fire, especially on more challenging client projects."

Rachelle's Answer #2

"Thank you for asking! I appreciate that Capgemini cares about employee motivation levels. I am best motivated through words of praise and recognition for a job well done. I like to know that my efforts are noticed. In my current position, we have a team leaderboard, and I do like that concept because it creates a healthy bit of personal competition for me as well."

10.

What are the components of a successful, and effective, presentation?

In the management consulting industry, there is a high likelihood that you will be required to give presentations to your clients, or your group. Whether or not you have experience giving presentations, you likely understand the difference between a terrible performance and one that captures the attention of your audience all the way through.

Here are some factors that make a successful presentation:

- Understanding your audience
- Using relatable term and jargon
- Introducing multi-media or other visuals
- Being presentable in appearance
- Utilizing the art of storytelling

Rachelle's Answer #1

"I have given many presentations in my consulting career and have found that when I start with a story, give some facts, and end with how those facts pertain to story, and the client pain point; I can capture and keep the attention of my audience. Everyone loves a great story, especially one that is relatable to their personal or professional situation."

Rachelle's Answer #2

"I present pitches to my clients on a regular basis. For myself, I have learned that the key to a compelling presentation is facts like percentages, numbers, and achievements. I avoid long drawn out sentences and long bunches of text on my slides."

11.

What is the most challenging client issue you have faced this year? How did you overcome the situation?

When the interviewer can understand your significant client pain points, and how you overcame them, they can see the level of responsibilities you currently have. This question, if responded to correctly, also gives you the opportunity to help the interviewer picture you in their role with Capgemini. Walk the interviewer through your client situation, and share with them how you overcame the hurdle with professionalism and poise.

Rachelle's Answer #1

"I recently had a client who wanted to control every aspect of my work, as opposed to being open to the process. He was very hands-on, which is great; however, not receptive to change. I held a one-on-one meeting with him to discuss the situation head-on. Professionally, I let him know that if he disallowed my process, he would not get the return for which he was seeking. The client apologized for the controlling behavior and, from that point, gave me the room to work that I needed."

Rachelle's Answer #2

"The most challenging client profile is, for certain, the defensive client. I am sure you know the type. The client who argues everything and refuses to look at the hard data, while bringing emotion into every conversation and process. When this occurs, I firmly yet professionally remind the client that past behavior will yield past results. I ask them to revisit why they hired me, or my firm. Then, I have them recommit to our process before I proceed."

12.

What will be the greatest challenges faced in this job? How will you overcome these challenges?

Starting a new role is always a challenge, and the interviewer wants to make sure that you know it won't be all rainbows and sunshine when you join Capgemini. Even though it may seem like a dream job, you need to go in with realistic expectations of the role to avoid being blindsided if problems or challenges present themselves. Keep your answer simple. It is okay to ask for clarification on the position if you do not fully understand what challenges are in store for you.

Rachelle's Answer #1

"I would say the greatest challenge I'll face in this role is learning the industry ins and outs well enough to be perceived as an expert when making project pitches to clients. I've already begun subscribing and reading the leading industry publications to give myself a fuller understanding. I will also seek out a mentor who is an expert in the industry, as it's important to learn from those who have already walked the path."

Rachelle's Answer #2

"The greatest challenge is going to be getting to know your clients and their preferences. Every client has their quirks that need to be kept the top of mind during projects. I plan to read as many project notes as possible before diving into face-to-face meetings. I intend to come across to your clients as well-prepared and earnest."

13.

Have you ever supervised or trained junior consultants?

The interviewer would like to know more about the level of leadership responsibility you bring. Discuss if you have formally, or informally trained any other consultants throughout your career. If you have supervised or trained junior consultants, discuss how many, what your process was, and the tools and resources you used. If you have not managed or trained other consultants, that is okay too! Discuss the ways that you encourage and help your fellow employees, even if you do not have a formal leadership role.

Rachelle's Answer #1

"I have not been asked to train any other consultants in my career formally; however, I do make it a habit of taking our firms' newer consultants under my wing to ensure they are off to a successful start. I will share with them some tools and resources that I find helpful, and remind them that my door is open whenever they have a question. I am very open to formal leadership opportunities should those arise with Capgemini."

Rachelle's Answer #2

"Throughout my career, I have trained over 25 new consultants. And, in my current role, I oversee the activities of 5 junior consultants. Strategic leadership and effective management are strengths of mine that I look forward to bringing to Capgemini."

14.

In your opinion, what makes you a great problem solver?

Capgemini wants to know that you have a systematic approach to problem-solving. Consider the skills and qualities that help you successfully face problems, or get through a challenging project. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions for your clients.

Strong problem solvers are:

- Systematic thinkers
- Open minded
- Okay with being wrong sometimes
- Always researching and exploring
- Able to identify the core problem
- Able to reverse engineer a challenge to avoid future issues
- Able to come up with multiple avenues that work well for all stakeholders
- Do-ers and not worriers

Rachelle's Answer #1

"I am a great problem solver because I can compartmentalize all aspects of a problem before studying it. I also like to bring more experienced team members in to add to the solution. I will never try to be a hero and solve a complicated problem without tapping into the resources around me."

Rachelle's Answer #2

"I have been told that I am an excellent problem solver and I believe this is because I have a bit of an engineering mind. I can take the issue, work backward to solve it, and then use that resolution as a basis for avoiding the same issue on future projects. I am also a big-picture thinker which allows me to come up with various resolutions per problem."

15.

What steps do you take when researching a new market or industry?

A successful management consultant will have excellent research skills. When laying down the groundwork for a successful project, this is where the work should always begin. As you likely know, cutting corners will result in a sub-par result. Take the interviewer through your process when researching a market or industry with which you may not be overly familiar.

Rachelle's Answer #1

"When I take on a project within a new market or industry, I will find someone in my network that I know, trust, and admire, and ask for 30 minutes of their time. Essentially, I want to interview a subject matter expert. I will uncover their best resources, and research thoroughly from there."

Rachelle's Answer #2

"I have strong research skills and a three-step process when it comes to learning about a new market or industry. First, I find what I can from reputable online resources. Next, I create a list of questions that need answering. Third, I source and subject matter expert from my network whom I can ask these questions. It's important to use a wide variety of reputable sources when conducting research, and collecting findings."

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30 Capgemini Interview Questions
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Interview Questions

  1. Capgemini works with clients across many industries. Which of our clients' industries interests you the most?
  2. What have you done in the last few months to strengthen your professional network?
  3. What do you believe are the most critical KPIs for a management consulting firm to consider?
  4. How do you learn the company culture of a new client, when taking on their project?
  5. Who are our clients at Capgemini?
  6. How do you keep up to date on the changes in our industry, from regulations to tech?
  7. How do you prioritize multiple projects when they all seem equally important?
  8. What do you think makes a good management consultant?
  9. How can Capgemini motivate you?
  10. What are the components of a successful, and effective, presentation?
  11. What is the most challenging client issue you have faced this year? How did you overcome the situation?
  12. What will be the greatest challenges faced in this job? How will you overcome these challenges?
  13. Have you ever supervised or trained junior consultants?
  14. In your opinion, what makes you a great problem solver?
  15. What steps do you take when researching a new market or industry?
  16. How would you make Capgemini more profitable?
  17. Who are the biggest competitors of Capgemini, and how do we stand out from the rest?
  18. As a management consultant, who is your ideal client?
  19. How would you explain the management consulting industry to someone who is unfamiliar?
  20. At Capgemini we use leading-edge technology. Which management tools have you used in your career?
  21. In your opinion, why do companies need consultants?
  22. In consulting, much of your growth will come from feedback on client projects. How do you accept and implement feedback?
  23. Our best consultants continually grow and learn. What have you done to expand your knowledge in the past three months?
  24. How do you exercise logic?
  25. How do you manage the lifecycle of your projects, ensuring on-time deliverables, and deadlines?
  26. How do you react when your team misses a deadline?
  27. What do you believe is the most important service we offer at Capgemini?
  28. Do you consider yourself a persuasive person?
  29. How does a career in management consulting fulfill and satisfy you?
  30. Tell me about a time that you had to collaborate with a colleague with whom you did not see eye-to-eye. How did you ensure that you got along well enough to make it a success?
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