Aetna Mock Interview
Practice 35 Aetna interview questions covering healthcare strategy, member services, and values-based scenarios.
Question 32 of 35
What skills do you believe you possess that will help you deliver excellent customer service here at Aetna?
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Ryan Brown created and launched MockQuestions in 2008.
Even before applying for a role at Aetna, you have to realize that customer service is the driving force of the organization. If they are to seriously consider you to help live their mission of putting people at the center of everything that you do, your interview needs to make sure that you have the skills to help deliver.
Ryan Brown created and launched MockQuestions in 2008.
"I believe my networking skills add to my customer service. If my client mentions another need, there is a good chance that I know somebody in the local market who can assist. It's great to help out other businesses through client referrals as well, and the client never forgets your willingness to step outside of your zone to help."
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
To deliver excellent customer service, you need to recognize your skills and play off of those. If you are naturally not a smiley person who gives hugs, then being a smiley person may come off as fake. Think about your natural personality and how you can use those characteristics to deliver stellar service on the job. You can discuss communication, patience, empathy, and compassion.
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