How to Answer: What skills do you believe you possess that will help you deliver excellent customer service here at Aetna?
Advice and answer examples written specifically for an Aetna job interview.
23. What skills do you believe you possess that will help you deliver excellent customer service here at Aetna?
Why the Interviewer Asks This Question
Even before applying for a role at Aetna, you have to realize that customer service is the driving force of the organization. If they are to seriously consider you to help live their mission of putting people at the center of everything that you do, your interview needs to make sure that you have the skills to help deliver.
Written by Ryan Brunner on July 6th, 2022
How to Answer
To deliver excellent customer service, you need to recognize your skills and play off of those. If you are naturally not a smiley person who gives hugs, then being a smiley person may come off as fake. Think about your natural personality and how you can use those characteristics to deliver stellar service on the job. You can discuss communication, patience, empathy, and compassion.
Written by Ryan Brunner on July 6th, 2022
Answer Example
"I believe my networking skills add to my customer service. If my client mentions another need, there is a good chance that I know somebody in the local market who can assist. It's great to help out other businesses through client referrals as well, and the client never forgets your willingness to step outside of your zone to help."
Written by Ryan Brown on July 6th, 2022