What skills do you believe you possess that will help you deliver excellent customer service here at Aetna?

"I believe my networking skills add to my customer service. If my client mentions another need, there is a good chance that I know somebody in the local market who can assist. It's great to help out other businesses through client referrals as well, and the client never forgets your willingness to step outside of your zone to help."

To deliver excellent customer service, you need to recognize your skills and play off of those. If you are naturally not a smiley person who gives hugs, then being a smiley person may come off as fake. Think about your natural personality and how you can use those characteristics to deliver stellar service on the job. You can discuss communication, patience, empathy, and compassion.