This role at Aetna will have large patient data sets to analyze. Tell me about a large data set you had to analyze and how you added value through your analysis.
Data analysis is becoming a critical part of any role at Aetna due to the astronomical number of healthcare members they serve and the constant change in healthcare regulations. If the role you are interviewing for at Aetna will entail analyzing patient data and information, your interviewer will want to know that you have solid data analysis skills.
"While looking at year-over-year data, I noticed a huge increase in the number of claims for heart-related incidents in March and April. I researched the patient demographics in the 45 and under category, and it was an unusually high number of women. I pulled in our community relations team, and they started asking more questions while doing community engagement events. The stress and anxiety levels of women in that age bracket were very high. After showing my leader this data, she worked with the community relations leader to provide more outreach and education to women in this group. Our efforts resulted in a smaller number of claims the following year."
"In my current position, I must watch our department budget like a hawk. I have to analyze financial data month over month and year over year to ensure everything aligns. I enjoy this work as it is like putting puzzle pieces together so that all of our needs are met."
As you answer, discuss an analysis you did that truly made an impact on the business you were working for. Discuss what the data set was and the analysis you performed. Make sure to highlight the abilities you will bring to this team regarding data analysis.
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
In my role as Quality Consultant. I compiled results from the quality database and the first call resolution database for each team and share those results with them. This allowed the teams to analyze areas that needed improvement each month. And then also complied an overview report for all the teams for the division manager that was presented monthly.
Amanda's Feedback
It sounds like data analysis is a key part of your role. Consider expanding this answer to talk about specific areas or metrics you enabled the teams to improve based on your insightful analysis. You can also share how the overview report was leveraged to improve performance.
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