The health insurance industry is very complex, and all of our positions at Aetna require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?
Whether the role you are interviewing at Aetna is a customer-facing role, like account management or customer service, or a backend support role, like IT or finance, strong organizational skills and attention to detail will be crucial for any candidate. Your interviewer wants to understand how you prioritize these two qualities in your work.
"I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with Aetna, you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well."
"I like to carry around a notebook and write down important things if I think there is a chance I will forget them. However, I put time and attention into using the latest technology that others on my team are leveraging so we can be more efficient. If there is a way we can share information, it will help everybody! As far as accuracy is concerned, I always take time to double-check my work and don't hesitate to ask a colleague to check things for me. In return, I'm always open to doing the same for my colleagues."
Talk to the interviewer about how you ensure accuracy and organization in your day-to-day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, stress that you are successful in organizing your day.
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I am very detailed oriented, and I thrive on having a very high level of organization in my day. This includes me planning out my week with a schedule of what I have to do, paperwork, and more. If I am offered a position with Aetna, you will never find me disorganized. I use my daily calendar on my phone by setting alerts for important activities as well as my pocket calendar. My documentation is very strong, as well.
Rachelle's Feedback
Solid response! The interviewer should have full faith in your organizational abilities and accuracy. Just as a side note, be aware of over-using the word 'very'.
"I am detail-oriented, and I thrive on having a high level of organization in my day. This attention to detail includes planning out my week with a schedule of what I have to accomplish. If I am offered a position with Aetna, you will never find me disorganized. I use my daily calendar on my phone by setting alerts for important activities. My documentation is solid, as well."
Anonymous Answer
I use Microsoft Outlook to keep myself on track. I set up appointments and give myself reminders for tasks that need completion or I may flag an email that I need to come back to for follow-up. I also use excel spreadsheets to track audits performed and audits still needing to be done. I daily just jot down a to-do list also and that keeps me on track.
Amanda's Feedback
Terrific! You've shared the tools and strategies you use to make sure you stay on track and keep tasks from falling through the cracks.
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