We want to hire people who can grow and thrive at Aetna. When have you stretched yourself in your current role and done more than what was expected of you?
As one of the largest health insurers in the world, Aetna prides itself on growing from within. To understand your desire to grow and your ultimate career goals, your interviewer wants to know that you are scalable within the organization and can grow to a higher-level role in the future in asking this question.
"I noticed that my current department was utilizing Excel spreadsheets for complex reports when I started a few years back. The process was manual and took about one hour out of everybody's day. I noticed we had a new database tool after a recent software upgrade, so I researched it, tested it, and then brought the idea to my manager as an alternative. She loved the idea and has now asked me to train the team on how to use it."
"I'm excited for this opportunity to grow and prosper at Aetna. Two years ago, I noticed my team was tracking customer conversations slightly differently, making reporting very difficult. I developed a key so everybody knew exactly how to code and created consistency amongst the team. The data in the reports were much better and more accurate after that."
Show your interviewer that you have the motivation to take on bigger responsibilities. Discuss a time when you solved a problem before your manager knew it existed or anticipated a need within the business. If you've ever asked to flex into jobs with more responsibility, this is a great time to discuss that.
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
In my current role, we have a lead representative on the team that fields any questions that may come up during the workday. I have volunteered to fill in for her when she is out and assist the team. We also have an open group chat all day and sometimes coworkers ask questions there and I try to assist. When I help someone I like to share a link with them or otherwise tell them where that information can be found so they can learn and not just give the answer.
Amanda's Feedback
Wonderful! You're doing a really good job using examples to give insight into your expertise and experience. I really like that these examples also demonstrate your willingness to help others grow rather than focusing solely on your individual growth.
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