QUESTION 18 OF 35

At Aetna, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?

To provide the best service possible, Aetna consistently requests feedback from their accounts and insured members. To seriously consider you for this role, your interviewer wants to know if you can take constructive criticism in your work in a healthy manner.

"I received feedback from my manager last year because I was pushing for so many new ideas, it seemed like I knew more than everybody else- especially some of the staff who had been here for many years. I took this feedback and decided to include others on my team in shaping some of the new ideas I had before bringing them up in the team meeting. This approach helped to get their buy-in."

You can't be afraid to give or receive criticism in today's workplace. It is ok to be candid in your answer, as long as you show your interviewer at Aetna that you heard the feedback and did something about it.

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

In one of my quarterly reviews, my manager commented that sometimes even when I didn't actually say anything, I guess I had a look on my face that was saying a lot. So this is something she made me aware of and something I have to watch.

Amanda's Feedback

This is a good example of constructive criticism. You can make it more impactful by sharing how you felt when you were told that your non-verbal communication needed was having an unexpected impact. How did you respond? Did you ask probing questions or for examples to better understand the feedback? Then, talk about the actions you've taken to improve.

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At Aetna, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?

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