How to Answer: What is your first reaction when you do something wrong in your work?
Advice and answer examples written specifically for an Aetna job interview.
27. What is your first reaction when you do something wrong in your work?
Why the Interviewer Asks This Question
A common theme that will continue to come up in your research of Aetna before and during your interview is integrity. How you react to an error made on the job will tell the interviewer a great deal about you and the level of integrity that you would bring to their team.
Written by Ryan Brunner on July 6th, 2022
How to Answer
Before your interview, put some thought into a time where you took accountability for your actions on the job and did what was necessary to fix a mistake. Don't hesitate to be open and honest as you answer, as long as you can discuss the lesson learned and the steps you took to rectify the situation.
Written by Ryan Brunner on July 6th, 2022
Answer Example
"My first reaction when I do something wrong at work is to own it. How can anything be repaired if nobody even has a chance to fix it? In the first month of my current job, I realized that I had misquoted a customer a price that was too low. Knowing that the consequences could have been pretty bad in this situation, I immediately contacted them back and explained that I had misquoted them and took the time to apologize. While they were certainly a bit disappointed, they thanked me for quickly following up with them."
Written by Ryan Brunner on July 6th, 2022