Aetna Mock Interview

Practice 35 Aetna interview questions covering healthcare strategy, member services, and values-based scenarios.

Question 31 of 35

What is your first reaction when you do something wrong in your work?

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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

A common theme that will continue to come up in your research of Aetna before and during your interview is integrity. How you react to an error made on the job will tell the interviewer a great deal about you and the level of integrity that you would bring to their team.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"My first reaction when I do something wrong at work is to own it. How can anything be repaired if nobody even has a chance to fix it? In the first month of my current job, I realized that I had misquoted a customer a price that was too low. Knowing that the consequences could have been pretty bad in this situation, I immediately contacted them back and explained that I had misquoted them and took the time to apologize. While they were certainly a bit disappointed, they thanked me for quickly following up with them."

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

Before your interview, put some thought into a time where you took accountability for your actions on the job and did what was necessary to fix a mistake. Don't hesitate to be open and honest as you answer, as long as you can discuss the lesson learned and the steps you took to rectify the situation.

Interview Coach

Jaymie

A real coach, not AI. I read every answer myself and write back with personalized feedback.

Typically responds within 24 hours.

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35Aetna Interview Questions & Answers

Behavioral

1.The health insurance industry is very complex, and all of our positions at Aetna require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?

Discovery

2.What inspired you to apply for this position at Aetna?

Behavioral

3.The health insurance industry is strongly influenced by changing legislation. How do you stay current with new rules and regulations that impact our industry?

Behavioral

4.At Aetna, you may work with patients and customers who are confused or upset about their medical insurance. Tell me about a time you had to teach and train an upset customer. How did you handle the situation, and what was the outcome?

Behavioral

5.You may work with confidential patient data in this role at Aetna. Tell me about a time you followed HIPAA regulations even when it wasn't easy or convenient to do so.

Behavioral

6.Aetna invests in the latest technology to create efficient work flows. Tell me how you've gone about learning new technology in the past.

Behavioral

7.At Aetna, we do a lot of community education to help the people in our local communities understand their health insurance. Tell me about outreach you have done in the community in your previous role.

Operational

8.At Aetna, we have many positions where employees work remotely 99% of the time. How would you set yourself up for success in a home office?

Behavioral

9.This role at Aetna will have large patient data sets to analyze. Tell me about a large data set you had to analyze and how you added value through your analysis.

General

10.To work at Aetna, you have to be passionate about compliance and accuracy. Tell me why this is important to you.

Behavioral

11.You might have to have difficult conversations with clients or colleagues here at Aetna. Tell me about a difficult conversation you've had during your career. How did you handle that situation?

Behavioral

12.Many of our jobs at Aetna require us to do projects when there is down time. Can you give an example of a project you led start to finish?

Behavioral

13.Our goal is to hire ambitious people. Tell me about a time you went the extra mile, even when it may not have been required or asked of you.

Behavioral

14.We always look to hire employees with strong problem solving skills at Aetna. Talk about a problem you successfully resolved in the workplace.

Behavioral

15.We want to hire people who can grow and thrive at Aetna. When have you stretched yourself in your current role and done more than what was expected of you?

General

16.What patient care philosophy or customer care philosophy will you bring to our team at Aetna?

General

17.If you could expand your knowledge and expertise in any area of the health insurance industry, which area would area you choose?

Behavioral

18.At Aetna, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?

Education

19.Tell me about your healthcare-related education and training.

Behavioral

20.At Aetna, innovation is important to us. Give an example of an innovative idea you've had recently.

General

21.We encourage professional curiosity and an entrepreneurial mindset in our workplace. If you could start your own business, what would you do?

Operational

22.At Aetna, how will you connect with a customer you are working with virtually?

General

23.If Aetna hired you today, what would you accomplish first?

Communication

24.What is your process of explaining technical information to people who aren't technical?

Behavioral

25.At Aetna, sometimes we have to make difficult decisions about whether or not a medical service is covered. In the past, how did you put aside your personal feelings for the good of the business?

Communication

26.This role would involve sales to new partners who want to offer their employees our health insurance. How do you have meaningful discussions with prospective clients?

Behavioral

27.At Aetna, we want a world class call center where each team member is empowered to give feedback to others. Tell me about a time you gave feedback to a colleague.

Operational

28.At Aetna, we have many health insurance competitors that we need to have a pulse on. In your current role, how do you stay up to date with competitors?

Leadership

29.At Aetna, we believe in transparency with our health insurance customers and our employees. Tell me about your leadership style in regards to transparency.

Operational

30.How will you demonstrate sensitivity to others that have a different background than you at Aetna?

General

31.What is your first reaction when you do something wrong in your work?

Discovery

32.What skills do you believe you possess that will help you deliver excellent customer service here at Aetna?

Communication

33.How would you describe your written communication skills?

Behavioral

34.Talk about a time you had to work closely with someone who had a problematic personality.

Behavioral

Aetna Mock Interview

What is your first reaction when you do something wrong in your work?

35Aetna Interview Questions & Answers

1.The health insurance industry is very complex, and all of our positions at Aetna require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?

2.What inspired you to apply for this position at Aetna?

3.The health insurance industry is strongly influenced by changing legislation. How do you stay current with new rules and regulations that impact our industry?

4.At Aetna, you may work with patients and customers who are confused or upset about their medical insurance. Tell me about a time you had to teach and train an upset customer. How did you handle the situation, and what was the outcome?

5.You may work with confidential patient data in this role at Aetna. Tell me about a time you followed HIPAA regulations even when it wasn't easy or convenient to do so.

6.Aetna invests in the latest technology to create efficient work flows. Tell me how you've gone about learning new technology in the past.

7.At Aetna, we do a lot of community education to help the people in our local communities understand their health insurance. Tell me about outreach you have done in the community in your previous role.

8.At Aetna, we have many positions where employees work remotely 99% of the time. How would you set yourself up for success in a home office?

9.This role at Aetna will have large patient data sets to analyze. Tell me about a large data set you had to analyze and how you added value through your analysis.

10.To work at Aetna, you have to be passionate about compliance and accuracy. Tell me why this is important to you.

11.You might have to have difficult conversations with clients or colleagues here at Aetna. Tell me about a difficult conversation you've had during your career. How did you handle that situation?

12.Many of our jobs at Aetna require us to do projects when there is down time. Can you give an example of a project you led start to finish?

13.Our goal is to hire ambitious people. Tell me about a time you went the extra mile, even when it may not have been required or asked of you.

14.We always look to hire employees with strong problem solving skills at Aetna. Talk about a problem you successfully resolved in the workplace.

15.We want to hire people who can grow and thrive at Aetna. When have you stretched yourself in your current role and done more than what was expected of you?

16.What patient care philosophy or customer care philosophy will you bring to our team at Aetna?

17.If you could expand your knowledge and expertise in any area of the health insurance industry, which area would area you choose?

18.At Aetna, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?

19.Tell me about your healthcare-related education and training.

20.At Aetna, innovation is important to us. Give an example of an innovative idea you've had recently.

21.We encourage professional curiosity and an entrepreneurial mindset in our workplace. If you could start your own business, what would you do?

22.At Aetna, how will you connect with a customer you are working with virtually?

23.If Aetna hired you today, what would you accomplish first?

24.What is your process of explaining technical information to people who aren't technical?

25.At Aetna, sometimes we have to make difficult decisions about whether or not a medical service is covered. In the past, how did you put aside your personal feelings for the good of the business?

26.This role would involve sales to new partners who want to offer their employees our health insurance. How do you have meaningful discussions with prospective clients?

27.At Aetna, we want a world class call center where each team member is empowered to give feedback to others. Tell me about a time you gave feedback to a colleague.

28.At Aetna, we have many health insurance competitors that we need to have a pulse on. In your current role, how do you stay up to date with competitors?

29.At Aetna, we believe in transparency with our health insurance customers and our employees. Tell me about your leadership style in regards to transparency.

30.How will you demonstrate sensitivity to others that have a different background than you at Aetna?

31.What is your first reaction when you do something wrong in your work?

32.What skills do you believe you possess that will help you deliver excellent customer service here at Aetna?

33.How would you describe your written communication skills?

34.Talk about a time you had to work closely with someone who had a problematic personality.

35.How have you handled stress on the job in the past?