At Aetna, we do a lot of community education to help the people in our local communities understand their health insurance. Tell me about outreach you have done in the community in your previous role.
Aetna provides insurance coverage to every demographic in the world, and part of this privilege is providing education to the communities they serve. Your interviewer wants to ensure you are comfortable providing education to the public by having you talk about a time you have done community outreach and that you understand Aetna's mission to provide community service in many ways.
"In my current role, I have led sessions at community meetings for people who might not know what kind of coverage they have. This is one of the best parts about my job because I can see the light bulb go off in their heads when they see how their specific insurance plan applies to them and what kinds of free and preventative services are available."
"I love volunteering in my town. I signed up to be a mentor for a girl in my community, and I read to her every Tuesday. I haven't had the opportunity to talk about health insurance to a public audience, but I get asked a lot of questions at family dinners and holidays. I provide a wealth of education to my own family about how to make the most out of their insurance and understand the claims process and look forward to taking this responsibility on in a greater fashion here at Aetna."
Discuss your experiences providing community education or outreach during your career. Discuss why it was important and what you gained from it. Then, be sure to research and discuss any of Aetna's efforts that interest you.
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I used to attend, plan, and sponsor health fairs and we would be set up a table with pamphlets and the members would stop by and ask questions about the plan that was being offered. I enjoy talking to the public at events like that. I also serve on the board of our local no-kill animal shelter and attend all of our fundraising events. I have the opportunity to speak with everyone that visits.
Amanda's Feedback
It sounds like you truly enjoy engaging with customers outside the office. Now, take it a step further by explaining how customers react to being able to talk with you in-person, common questions you're able to answer, and how that benefits the company and the plan members. If possible, share a specific example of a time when you were able to help expand a customer's understanding of coverage or resolve an issue that made a big impact.
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