What is your process of explaining technical information to people who aren't technical?
Aetna works with providers and clients that utilize their insurance services. However, while physicians and clients are smart, many are not familiar with the platform and don't know about new technologies. Your interviewer needs to know that you can effectively handle the educational duties that this role at Aetna entails.
"I try to determine their level so I can speak to it. I give examples of the technology and visuals to explain what it does. I also walk through the data visually so they can see the impact of the numbers."
"In my current position, I speak in the simplest terms possible. If I get more technical questions from the group, I will up my game a bit and speak more technically, but then re-phrase for those who aren't at that level."
Explain how you have effectively communicated technical info on the job in the past. Discuss what technical information you had to impart and who your audience was. If you ever received direct feedback on your ability to do this effectively, this is a great time to discuss that.
