How to Answer: What is your process of explaining technical information to people who aren't technical?
Advice and answer examples written specifically for an Aetna job interview.
21. What is your process of explaining technical information to people who aren't technical?
Why the Interviewer Asks This Question
Aetna works with providers and clients that utilize their insurance services. However, while physicians and clients are smart, many are not familiar with the platform and don't know about new technologies. Your interviewer needs to know that you can effectively handle the educational duties that this role at Aetna entails.
Written by Ryan Brunner on July 6th, 2022
How to Answer
Explain how you have effectively communicated technical info on the job in the past. Discuss what technical information you had to impart and who your audience was. If you ever received direct feedback on your ability to do this effectively, this is a great time to discuss that.
Written by Ryan Brunner on July 6th, 2022
1st Answer Example
"I try to determine their level so I can speak to it. I give examples of the technology and visuals to explain what it does. I also walk through the data visually so they can see the impact of the numbers."
Written by Ryan Brunner on July 6th, 2022
2nd Answer Example
"In my current position, I speak in the simplest terms possible. If I get more technical questions from the group, I will up my game a bit and speak more technically, but then re-phrase for those who aren't at that level."
Written by Ryan Brunner on July 6th, 2022