Deloitte Mock Interview
Practice 60 Deloitte interview questions covering consulting cases, leadership principles, and client scenarios.
Question 26 of 60
What would you do if a client asked you about a product or service and you were unsure of the answer?
How to Answer
Example Answer
Example Answer 2
Community Answers
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
Deloitte offers a wide range of products and services, so you will likely run into a situation where you're unsure how to answer a question. The interviewer wants to discover more about how you would react under pressure and when you lack the knowledge necessary to answer a question. Demonstrate to the interviewer that you can acknowledge when you don't know something instead of making it up on the fly and commit to finding that answer and following up with the customer timely. Give an example of how you self-help and track down information or how you've found the appropriate person to ask. Telling a customer, "I don't know," or "that's not my department," is never appropriate, and the interviewer wants to learn more about your customer service skills and problem-solving approach.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"If a client asked me about something that I didn't know enough about, I would find the answer for them before giving a false answer. I can admit when I don't know something and love to learn new things. I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I am accustomed to thinking on my feet and coming up with a creative answer based on the information I have at hand. With that said, I'm not going to tell a client something that is untrue or could potentially create a long-term issue. I'm not afraid of putting myself in a position where I don't know everything or am not an expert. I am happy to get out of my comfort zone to grow, learn, and help a customer. I will not hesitate to involve the appropriate parties, do my research, and work collaboratively to solve the situation."
Interview Coach
Jaymie
A real coach, not AI. I read every answer myself and write back with personalized feedback.
Typically responds within 24 hours.
0 - Character Count
Unlock All 60 Deloitte Questions
Prepare for behavioral and case questions that Deloitte partners use during interviews.
Get StartedJump to Question