Deloitte Mock Interview
Practice 60 Deloitte interview questions covering consulting cases, leadership principles, and client scenarios.
Question 41 of 60
Deloitte has detailed procedures for client technical support. What would you do if those procedures stopped working?
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Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
The interviewer would like to understand how you handle high-pressure situations and unexpected difficulties in the workplace. How you answer this question will tell them how resourceful you are and whether you exhibit 'outside-of-the-box thinking. They seek to measure your preferred working style and whether it meets their required criteria. Discuss the steps you would take if this situation happened to you while working at Deloitte.
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"It is important to have procedures, but I understand procedures do not encompass all client needs. If I came across a situation like this, I would rely on my knowledge and experience to troubleshoot and find a solution. If I did not have the answer, I would ask for help from my supervisor or a colleague. It is important to stay calm in situations like these, so the client remains confident in our capabilities. I would never tell a client that I didn't have an answer. 'I will find out' is always the best answer."
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"I do not mind going slightly off script if needed. There are sometimes extenuating circumstances where the process does not necessarily work. I will gain permission from my employer if it's a bigger concern than usual since I still want to follow the procedure as much as possible."
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