QUESTION 37 OF 60

What are your thoughts on web-based, click-to-chat support solutions?

Whenever you are asked your opinion on an industry-related topic, unless you are familiar with their position, you should showcase your diplomacy, use discretion, and avoid presumption. Whether or not you have had positive experiences with web-based, click-to-chat support solutions, you should focus your answer on objectivity. If Deloitte offers a service like this, ask them questions about that service and how it has benefited them.

"I have heard mixed reviews from customers on this type of service. In my opinion, any service that allows a client quick access to answers is a positive thing. Have you noticed a shift in your client relationships since implementing this solution?"

"I like the idea of click-to-chat support solutions so long as they don't become 'spammy.' The placement of the pop-up box should be convenient and be personalized, so they do not appear to be a templated after-thought to the end-user."

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What are your thoughts on web-based, click-to-chat support solutions?

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