"In my current role, about 25% of my responsibility includes negotiating and renegotiating client contracts. I excel in this area, and I work to understand the client's needs while explaining how our services will benefit them. I'm able to tailor my communication style to my client. For example, I have one client who prefers direct conversations and brevity and another who likes to engage in small talk before getting to business. I am good at reading others and possess a high level of emotional intelligence. This and my communication skills allow me to excel at negotiating."

"I have about ten total years of experience in contract negotiations. When working with new clients, I spend a lot of time getting to know them and understanding the "why" behind their needs. I ask exploratory questions to better gauge where we can support them, who makes the decisions, etc. I thoroughly review the services and SLAs so that expectations are set early on, and I also am clear on the price structure. I keep my contracts simple and easy to understand, and if there are concerns or questions, I'm readily available to talk through them and demonstrate the value we bring to the table."