Deloitte Mock Interview
Practice 60 Deloitte interview questions covering consulting cases, leadership principles, and client scenarios.
Question 2 of 60
At Deloitte, we seek to hire employees who can read between the lines to uncover our client's potential needs. Give me an example of how you have successfully done this.
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Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
The interviewer would like to know that you understand the nuances of this job. When you work for Deloitte, you must be able to think independently. This type of thinking will increase client happiness and sales results and expand your portfolio. Give one real-life example of how you helped a client by reading further into their potential needs.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"When one of my larger clients went through a corporate restructuring last year, I was able to help them fill in some gaps in their service needs as I saw potential shifts in their business. Because I have assisted many clients with restructuring projects in the past, I was able to foresee some of the roadblocks they may face and offered my assistance there. The client was very pleased with my proactive approach, and I was able to upsell additional services."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"With each new client I take on, I conduct a detailed questionnaire with my primary contact. I ask tough questions regarding the pain points in their business. From these answers, I can predict some of their needs faster than they can because it's harder to see your needs when you are directly in the middle of the scenario. Sometimes, it's easier for outsiders to uncover your business's most significant needs."
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