In this role as an Academic Support Specialist, you will work very closely with students regarding their educational path. At times, you may be included in personal information about them that can consist of personal situations, learning disabilities, or private information about them. While your interviewer is asking if honesty is always the best policy with this question, they are ideally looking to hear that you can maintain a sense of confidentiality regarding a student's information when that confidentiality is necessary. The best way to answer this question is to talk about any experience you have in working with confidential information and explain why maintaining confidentiality was important. This will give your interviewer the best sense of your ability to do so in this role.