BAE Systems describes the heart of their business as being "performance driven and values led. We know our customers rely on us, so we constantly innovate and go the extra mile in the products that we make, the quality we deliver, and the services we offer."

Going above and beyond should come across as second nature, so keep it natural. Speak with confidence and sincerity. Be mindful of your posture, relax and be at ease, and smile with both your mouth and your eyes. Keep your body language open and your tone even while speaking with friendly confidence while remaining consistent with your previous statements.

"We had a customer who relied on us to get their order shipped out on the promised date. However, our supplier was down one truck, and their other truck was involved in an accident. So I arranged a third-party trucking company to come out and deliver our product directly to our customer, resulting in it arriving ahead of schedule."