Advice and Examples: What is your process for explaining technical information to people who aren't technical? For an Anthem Interview Question.
What is your process for explaining technical information to people who aren't technical?
How to Answer
Anthem works with providers who have patients who utilize its insurance. However, while physicians are smart, many are not familiar with the platform and don't know about new technologies. Explain how you have been effective in communicating technical information so they can understand it.
"First, I work to understand their level so I can speak to it. I give lots of examples of what the technology is like and many visuals to explain what it does. I also walk through the data visually so they can see the impact of the numbers."
"I speak in the simplest terms possible. If I start to get more technical questions from the group, I will up my game a bit and speak more technically, but then re-phrase for all of those folks who aren't at that level."