At Anthem, we do a lot of community education to help the people in our local communities understand their health insurance. Tell me about outreach you have done in the community in your previous role.

Why the Interviewer Asks This Question
1st Answer Example
2nd Answer Example
Community Answers

The interviewer wants to make sure you are comfortable presenting information in public. People in the health insurance industry are asked to speak frequently, so making sure you have the skills to teach others is critical.

"I have led sessions at community meetings for people who might not know what kind of coverage they have. This is one of the best parts about my job because I can see the light bulb go off in their heads when they see how their specific insurance plan applies to them and what kinds of free and preventative services are available."

"I love volunteering in my town. I signed up to be a mentor for a girl in my community, and I read to her every Tuesday. I haven't had the opportunity to talk about health insurance to a public audience, but I am asked a lot of questions at family dinners and holidays. I provide a wealth of education to my family about how to make the most out of their insurance and understand the claims process."

Anonymous Answer

"I currently serve as a kidney smart lead at _______. Kidney smart is a program designed for anyone in the community to learn about chronic kidney disease. I meet with people in the community and put on a 45-minute course for them to learn about the disease and wants to better their health and overall try to avoid or prolong starting dialysis."

Stephanie's Feedback

Great response; it's awesome that you already have experience doing community outreach. My only suggestion would be to use a more action-focused word rather than "put on a 45-minute course." (For example: led a 45-minute course, delivered a 45-minute course, etc.)