Anthem Mock Interview
Practice 35 Anthem interview questions covering healthcare operations, member advocacy, and regulatory knowledge.
Question 32 of 35
Tell me about a time you had to deal with a difficult person at work. How did you handle it?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Rather than detailing why the person in your example was difficult, offer insights into how you handled the situation and what you did to foster a positive and collaborative workplace relationship. Focus on empathy, tolerance, and understanding, and do your best to exhibit your soft skills and your adeptness at non-defensive communication when delivering your examples.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"There was someone on our team who was going through some personal issues and suddenly behaving very defensively towards everyone on our team. They finally took offense to me asking if they needed help with a job they'd been tasked to perform, which, based on previous conversations, I knew was outside of their comfort zone. They reacted defensively to me, and I remained calm and asked why my offer of help was offensive. They offered several banal reasons, which I was able to dismantle by using non-defensive techniques. Eventually, they acquiesced and brushed the matter off. A week later, they thanked me because it prompted them to take a closer look at what was going on with them, and it turned out a migraine medication they were on had side effects that caused behavioral changes. They switched medications and soon went back to being more their usual self."
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