Patients are becoming increasingly technology savvy and have higher expectations than ever from our industry. Innovation is required to provide more cost effective and high value care. Tell me about a new idea you recommended in your current role.

"The idea of paying for performance is a concept we discuss often in my current company. I recommended a different data point to analyze, track, and measure to help us understand our patients better and see if the coverage levels could be influenced to create different plans for the next calendar year. We are still in the beginning stages, but my leader was elated that I thought of this ."

"Patients like apps so all of their information is at their fingertips. However, I have the app and noticed there wasn't an easy way to get to the provider website from the claim. Many of the questions people have aren't on the health plan side but are for their provider. I spoke to the IT team about this, and adding some quick links was a simple change. We have seen higher ratings for our app since implementing this."