Anthem Mock Interview
Practice 35 Anthem interview questions covering healthcare operations, member advocacy, and regulatory knowledge.
Question 22 of 35
How do you connect with a customer you are working with virtually?
Why the Interviewer Asks This Question
Example Answer
Community Answers
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
At Anthem, many of the roles involved customer service with people on a chat or via email. The interviewer wants to know if you can effectively resolve customers' questions while building a relationship.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"Even if we are having a virtual conversation, I still try to be as personable as possible. I can typically see what area of the country the customer is in, so I'll ask them about the weather or a sporting event in their town while resolving their question. My drop-off rate is pretty low, so I think this approach has worked well."
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