"I have definitely encountered this kind of situation before so I'm confident that I can easily manage this and turn it into a positive for our company. Prior to making any calls, I will research who our competitors are and what differentiates us from them. I will make sure to have talking points at the ready so if anyone ever brings up any of our competition, I am able to explain why our products/services are better for them without disparaging the other company or companies. To me, it's easy to handle this type of situation because if I truly believe in the product or service I'm selling, I can truthfully tell the person I'm speaking to why our company is the better choice."