"I definitely understand how important it is to please the customer. From a very young age, I watched my father, who owned his own construction business, do this. More recently, I had a job in the tech department of a big electronics company. A customer came in one day and tried to return a product outside its return window. They wanted the product but it wasn't working properly so they needed to return it and wanted their money back. They were on the verge of getting very upset when they learned that they might not be able to return the product, so I reached out to a contact of mine at the manufacturing company and arranged for the manufacturer to replace the product free of charge to the company I worked for. So, ultimately, the company saved money and the customer was happy with the replaced product. I always strive to be resourceful and quick-thinking so I can satisfy the customer like my dad always did."