When it comes to Insurance, would you rather work face-to-face with clients or in the background in a research and analysis-based role?
After researching Progressive, do you feel they have a strong reputation based on customer relationships? Talk to the interviewer about your preference around number crunching vs. customer-facing. No matter your preference, highlight your ability to be a proud face of the company.
"I am more of an analyst type and prefer to be in the background, making the numbers happen. With that said, I am still a people person and would always put my best face forward in any customer-facing situation."
"I am more of a face-to-face communicator. I love being in the buzz of it all and thrive in customer-facing situations. I am also able to work in the background when needed."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I have excelled well in customer service. I am a people person, but at the same time, I do feel a need to step back and analyse situations. In the past, I have excelled well at this part and proven records of handling and solving hard situations and problems.
Rachelle's Feedback
You sound very confident in your ability to learn and adapt to the job, which is much of what the interviewer is looking for with this question. When it comes to times you have been highly analytical or great at solving hard problems, be sure to add in an example. A brief story or example will help the interviewer to imagine you hard at work :)
Anonymous Answer
I am more of a face-to-face communicator. I like being in the mix of it all and thrive in customer-facing situations. I am also able to work in the background when needed. I think it is important to know both sides.
Marcie's Feedback
Perfect! Now just talk more about what skills, qualities, and experience you possess that make you a great choice for a client-facing role. (While still including the bit about being willing to work in the background if needed.)
Anonymous Answer
I thrive in an environment with face-to-face interactions because I genuinely enjoy interacting with customers but I am also comfortable in a background role.
Jaymie's Feedback
It's okay to give your preference and then reassure the interviewer, as you did here, that you would succeed in either setting. Good job!
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