How would you describe your relationship with your customers or clients?
Progressive is the third largest auto insurance provider and has sold over 20 million total policies across all product lines. They would not be as successful as they are if they didn't provide excellent customer service. Speak about the value of customers and your relationship with them. Include ways you deliver white glove service and maintain those client relationships. Give specific examples to demonstrate your dedication to your customers.
"I understand that our success depends on customer satisfaction and ongoing relationships. When I started my last position, I was given a client base of about fifty. In my two years at the company, I grew my client base to over 500. I attribute that success to my ability to provide excellent service by being available to answer their questions and my ability to build and nurture relationships. Happy customers drive our profits, and when a customer is happy, they are likely to refer friends and family because you have developed a great trust with them."
"Customers are critical to my success as an individual contributor and the organization's success. I treat my customers with kindness and respect from the first day I meet them. I work to earn their trust and maintain it by checking in on them to ensure they have the coverage they need, and I look for other ways to serve them with our product lines. Suppose a customer has experienced a natural disaster or accident. In that case, I'm genuine in my concern for them and my desire to make sure policies are effectively supporting them in their time of need."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
Customers are critical to my success as an individual contributor and the organization's success. I treat my customers with kindness and respect from the first day I meet them. I work to earn their trust and maintain it by checking in on them to ensure they have the coverage they need, and I look for other ways to serve them with our product lines.
Marcie's Feedback
Excellent! Make your response even more impactful by supporting your claims with an example that shows your ability to build strong customer relationships.
Anonymous Answer
Customer service has been the foundation for every position I’ve held. The clients, customers, and patients I’ve served throughout the years have consistently thanked me for my kindness and willingness to help. I understand what it’s like to be on their side of circumstances and empathize with each individual. Helping others brings me joy which is why I want to continue to serve as an adjuster.
Jaymie's Feedback
Excellent! You covered all the key skills that the interviewer will be seeking in a candidate.
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