What type of goals or KPIs do you have in your current role?
At Progressive, leaders set ambitious goals and evaluate performance by measuring what they achieve and how they achieve it. They are committed to an inclusive and equitable workplace where rewards and promotions are based on results and ability.
Describe your goals in your current role (personal or professional) and the frequency they are set (weekly, monthly, quarterly, etc.). If your company does not have set goals or performance indicators, be honest and give examples from a previous job or any relevant personal goals you may have set.
"In my current role as a call center agent, I have a weekly goal of resolving 100 customer tickets and a quarterly customer satisfaction survey result of 4-5 stars. I regularly meet these goals and exceeded my ticket resolution goal by 25% in two of the last four quarters."
"As an agent, I have weekly, monthly, and quarterly goals set by my manager. My weekly goal is to outreach at least 50 people per week via cold calls to set appointments to discuss products. Monthly, I have set product sales goals that typically increase 10% a quarter, with quarterly goals also related to sales and customer longevity."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
One of the things that really excites me about this job is the educational resources and training opportunities you provide to your employees. With the guidance of such a forward-thinking and innovative company such as this, I could see myself as an expert in the field of commercial banking within five years.
Marcie's Feedback
Great! Describing specific goals or KPIs you currently use to measure success will further strengthen your answer. If you lack metrics, focus on the goals you set for yourself and/or your team members. Show the interviewer that you know how to measure and monitor results. Otherwise, good job!
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