Progressive Mock Interview
Practice 40 Progressive interview questions covering insurance expertise, customer scenarios, and company culture fit.
Question 27 of 40
What type of goals or KPIs do you have in your current role?
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Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
At Progressive, leaders set ambitious goals and evaluate performance by measuring what they achieve and how they achieve it. They are committed to an inclusive and equitable workplace where rewards and promotions are based on results and ability.
Describe your goals in your current role (personal or professional) and the frequency they are set (weekly, monthly, quarterly, etc.). If your company does not have set goals or performance indicators, be honest and give examples from a previous job or any relevant personal goals you may have set.
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"In my current role as a call center agent, I have a weekly goal of resolving 100 customer tickets and a quarterly customer satisfaction survey result of 4-5 stars. I regularly meet these goals and exceeded my ticket resolution goal by 25% in two of the last four quarters."
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"As an agent, I have weekly, monthly, and quarterly goals set by my manager. My weekly goal is to outreach at least 50 people per week via cold calls to set appointments to discuss products. Monthly, I have set product sales goals that typically increase 10% a quarter, with quarterly goals also related to sales and customer longevity."
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Jaymie
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Anonymous Answer
One of the things that really excites me about this job is the educational resources and training opportunities you provide to your employees. With the guidance of such a forward-thinking and innovative company such as this, I could see myself as an expert in the field of commercial banking within five years.
Marcie's Feedback
Great! Describing specific goals or KPIs you currently use to measure success will further strengthen your answer. If you lack metrics, focus on the goals you set for yourself and/or your team members. Show the interviewer that you know how to measure and monitor results. Otherwise, good job!
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