Humana Mock Interview

Practice 35 Humana interview questions covering healthcare values, member advocacy, and innovation.

Question 14 of 35

Humana seeks to hire those with strong problem-solving skills. When did you successfully resolve a problem in the workplace?

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Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.

Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time you were creative and proactive and displayed the leadership qualities required to resolve a workplace issue.

Kimberly Hallman

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.

"In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, I rewarded my employees for coming to work 10 minutes early. I also added a bonus for every month with zero sick days. In the end, we awarded those with perfect attendance a 600 bonus. The bonus cost us less money than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."

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35Humana Interview Questions & Answers

Operational

1.The health insurance industry is very complex. All of our positions require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?

Discovery

2.What inspired you to apply for this position at Humana?

Operational

3.The health industry is strongly influenced by changing legislation. How do you stay current with new rules and regulations that impact our industry?

Operational

4.We work with patients and customers who are confused or upset about their medical insurance. Tell me about a time you had to teach and train an upset customer. How did you handle the situation, and what was the outcome?

Behavioral

5.At Humana, we deal with confidential patient data. Tell me about a time you followed HIPAA regulations even when it wasn't easy or convenient to do so.

Behavioral

6.At Humana, we've invested in the latest technology to create efficient work flows. Tell me how you've gone about learning new technology in the past?

Leadership

7.At Humana, we do a lot of community education to help the people in our local communities understand their health insurance. Tell me about outreach you have done in the community in your previous role.

Operational

8.At Humana, we have many positions where employees work remotely 99% of the time. How would you set yourself up for success at your home office?

Behavioral

9.At Humana, we have large patient data sets we need to analyze. Tell me about a large data set you had to analyze and how you added value through your analysis.

General

10.To work at Humana, you have to be passionate about compliance and accuracy. Tell me why this is important to you.

Behavioral

11.This role requires patient collection, so you might have to have difficult conversations. Tell me about a difficult conversation you've had with a patient or customer.

Behavioral

12.Many of our jobs at Humana require us to do projects when there is down time. Can you give an example of a project you led start to finish?

Behavioral

13.Our goal is to hire very ambitious people. Tell me about a time you went the extra mile, even when it may not have been required or asked of you.

Behavioral

14.Humana seeks to hire those with strong problem-solving skills. When did you successfully resolve a problem in the workplace?

Behavioral

15.We want to hire people who can grow within our company. When have you stretched yourself in your current role and done more than what was expected of you?

General

16.What is your patient care philosophy or customer care philosophy (if coming from different industry)?

Discovery

17.If you could expand your knowledge and expertise in any area of the health plan space, which would you choose?

Behavioral

18.At Humana, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?

Education

19.Tell me about your healthcare-related education and training.

Behavioral

20.At Humana, innovation is really important to us. Give an example of an innovative idea you've had recently.

General

21.We encourage professional curiosity in our workplace and an entrepreneurial mindset. If you could start your own business, what would you do?

Operational

22.How do you connect with a customer you are working with virtually?

General

23.If Humana hired you today, what would you accomplish first?

Communication

24.What is your process of explaining technical information to people who aren't technical?

Behavioral

25.At Humana, sometimes we have to make difficult decisions about whether or not a medical service is covered. In the past, how have you put aside your personal feelings for the good of the business?

Operational

26.This role would involve sales to new partners who want to offer their employees our health insurance. What are some ways you add value to prospective clients so that you can have meaningful discussions?

Behavioral

27.At Humana, we want a world class call center where each team member is empowered to give feedback to others. Tell me about a time you gave feedback to a colleague.

Operational

28.At Humana, we have many health insurance competitors that we need to have a pulse on. In your current role, how do you stay up to date with competitors?

Behavioral

29.Patients are becoming increasingly technology savvy and have higher expectations than ever from our industry. Innovation is required to provide more cost effective and high value care. Tell me about a new idea you recommended in your current role.

Leadership

30.At Humana, we believe in transparency with our health insurance customers and our employees. Tell me about your leadership style in regards to transparency.

General

31.Tell me about your relationship with your previous boss.

General

32.How can we motivate you on the job?

General

33.Describe a time your ethics were tested.

Direct

34.What are your salary expectations?

Direct

Humana Mock Interview

Humana seeks to hire those with strong problem-solving skills. When did you successfully resolve a problem in the workplace?

35Humana Interview Questions & Answers

1.The health insurance industry is very complex. All of our positions require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?

2.What inspired you to apply for this position at Humana?

3.The health industry is strongly influenced by changing legislation. How do you stay current with new rules and regulations that impact our industry?

4.We work with patients and customers who are confused or upset about their medical insurance. Tell me about a time you had to teach and train an upset customer. How did you handle the situation, and what was the outcome?

5.At Humana, we deal with confidential patient data. Tell me about a time you followed HIPAA regulations even when it wasn't easy or convenient to do so.

6.At Humana, we've invested in the latest technology to create efficient work flows. Tell me how you've gone about learning new technology in the past?

7.At Humana, we do a lot of community education to help the people in our local communities understand their health insurance. Tell me about outreach you have done in the community in your previous role.

8.At Humana, we have many positions where employees work remotely 99% of the time. How would you set yourself up for success at your home office?

9.At Humana, we have large patient data sets we need to analyze. Tell me about a large data set you had to analyze and how you added value through your analysis.

10.To work at Humana, you have to be passionate about compliance and accuracy. Tell me why this is important to you.

11.This role requires patient collection, so you might have to have difficult conversations. Tell me about a difficult conversation you've had with a patient or customer.

12.Many of our jobs at Humana require us to do projects when there is down time. Can you give an example of a project you led start to finish?

13.Our goal is to hire very ambitious people. Tell me about a time you went the extra mile, even when it may not have been required or asked of you.

14.Humana seeks to hire those with strong problem-solving skills. When did you successfully resolve a problem in the workplace?

15.We want to hire people who can grow within our company. When have you stretched yourself in your current role and done more than what was expected of you?

16.What is your patient care philosophy or customer care philosophy (if coming from different industry)?

17.If you could expand your knowledge and expertise in any area of the health plan space, which would you choose?

18.At Humana, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?

19.Tell me about your healthcare-related education and training.

20.At Humana, innovation is really important to us. Give an example of an innovative idea you've had recently.

21.We encourage professional curiosity in our workplace and an entrepreneurial mindset. If you could start your own business, what would you do?

22.How do you connect with a customer you are working with virtually?

23.If Humana hired you today, what would you accomplish first?

24.What is your process of explaining technical information to people who aren't technical?

25.At Humana, sometimes we have to make difficult decisions about whether or not a medical service is covered. In the past, how have you put aside your personal feelings for the good of the business?

26.This role would involve sales to new partners who want to offer their employees our health insurance. What are some ways you add value to prospective clients so that you can have meaningful discussions?

27.At Humana, we want a world class call center where each team member is empowered to give feedback to others. Tell me about a time you gave feedback to a colleague.

28.At Humana, we have many health insurance competitors that we need to have a pulse on. In your current role, how do you stay up to date with competitors?

29.Patients are becoming increasingly technology savvy and have higher expectations than ever from our industry. Innovation is required to provide more cost effective and high value care. Tell me about a new idea you recommended in your current role.

30.At Humana, we believe in transparency with our health insurance customers and our employees. Tell me about your leadership style in regards to transparency.

31.Tell me about your relationship with your previous boss.

32.How can we motivate you on the job?

33.Describe a time your ethics were tested.

34.What are your salary expectations?

35.This concludes our interview. Do you have any questions for me?