Many of our jobs at Humana require us to do projects when there is down time. Can you give an example of a project you led start to finish?

"I always have a list of projects to work on, and I enjoy them. I had the opportunity to lead a project designed to create a peer feedback review process. My manager discovered errors in some of the work from our team. I had the idea to have a peer double-check the work. It did take more time but was very helpful in reducing errors. We were able to reduce errors by 90%. My manager was pleased, and the team was happy and proud of our work."

"Since I'm a new grad, I haven't led any projects at work yet, but when I was a college student, I completed a project for a local health care system where I did an audit of all of their credentialed providers. My goal was to see if there were any parts of the process I could automate so that the manual checks could be faster. I set up a feed with the state licensing board, which eliminated the need for somebody to check their license manually. It was a great project, and I know I added value to them, even as a college student!"