Humana Mock Interview
Practice 35 Humana interview questions covering healthcare values, member advocacy, and innovation.
Question 5 of 35
At Humana, we deal with confidential patient data. Tell me about a time you followed HIPAA regulations even when it wasn't easy or convenient to do so.
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Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
The HIPAA privacy rules are paramount in the health insurance industry. The amount of patient data you have access to is overwhelming. Show your understanding of the rules while displaying your integrity in upholding them.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I was faxing over some patient data to a clinic. I didn't get a confirmation back, so I checked the fax number, and it was not correct and went to the wrong location. I could have just walked away and gone back to my desk, but not knowing who was on the receiving end of that data, I had to report the incident. I felt awful about it, but it was quickly resolved, and if I had said nothing, it could have escalated to a huge fine for the company. Plus, I'm an honest person, so I had to tell the truth."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"My neighbor got into a car accident a few weeks ago, and she told me that some of her claims had been denied. She begged me to go to work to see what I could find out. I had to tell her there was no way I could do that, and it was a huge HIPAA violation. I mentioned to her that she should call our Humana call center and asked for Lynn, who I knew could help her. I felt bad that she put me in that position, but I was glad to give her a person to call who could hopefully address her concerns."
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