Humana Mock Interview
Practice 35 Humana interview questions covering healthcare values, member advocacy, and innovation.
Question 22 of 35
How do you connect with a customer you are working with virtually?
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Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
At Humana, many roles involve customer service via chat or email. The interviewer wants to know if you can effectively resolve their questions while building relationships.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"Even if we are having a virtual conversation, I still try to be as personable as possible. I can typically see what area of the country the customer is in, so I'll ask them about the weather or a sporting event in their town while resolving their question. My drop-off rate is pretty low, so I think this approach has worked well."
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