35 Humana Interview Questions & Answers

01 The health insurance industry is very complex. All of our positions require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate? OPERATIONAL

02 What inspired you to apply for this position at Humana? DISCOVERY

03 The health industry is strongly influenced by changing legislation. How do you stay current with new rules and regulations that impact our industry? OPERATIONAL

04 We work with patients and customers who are confused or upset about their medical insurance. Tell me about a time you had to teach and train an upset customer. How did you handle the situation, and what was the outcome? OPERATIONAL

05 At Humana, we deal with confidential patient data. Tell me about a time you followed HIPAA regulations even when it wasn't easy or convenient to do so. BEHAVIORAL

06 At Humana, we've invested in the latest technology to create efficient work flows. Tell me how you've gone about learning new technology in the past? BEHAVIORAL

07 At Humana, we do a lot of community education to help the people in our local communities understand their health insurance. Tell me about outreach you have done in the community in your previous role. LEADERSHIP

08 At Humana, we have many positions where employees work remotely 99% of the time. How would you set yourself up for success at your home office? OPERATIONAL

09 At Humana, we have large patient data sets we need to analyze. Tell me about a large data set you had to analyze and how you added value through your analysis. BEHAVIORAL

10 To work at Humana, you have to be passionate about compliance and accuracy. Tell me why this is important to you. GENERAL

11 This role requires patient collection, so you might have to have difficult conversations. Tell me about a difficult conversation you've had with a patient or customer. BEHAVIORAL

12 Many of our jobs at Humana require us to do projects when there is down time. Can you give an example of a project you led start to finish? BEHAVIORAL

13 Our goal is to hire very ambitious people. Tell me about a time you went the extra mile, even when it may not have been required or asked of you. BEHAVIORAL

14 Humana seeks to hire those with strong problem-solving skills. When did you successfully resolve a problem in the workplace? BEHAVIORAL

15 We want to hire people who can grow within our company. When have you stretched yourself in your current role and done more than what was expected of you? BEHAVIORAL

16 What is your patient care philosophy or customer care philosophy (if coming from different industry)? GENERAL

17 If you could expand your knowledge and expertise in any area of the health plan space, which would you choose? DISCOVERY

18 At Humana, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this? BEHAVIORAL

19 Tell me about your healthcare-related education and training. EDUCATION

20 At Humana, innovation is really important to us. Give an example of an innovative idea you've had recently. BEHAVIORAL

21 We encourage professional curiosity in our workplace and an entrepreneurial mindset. If you could start your own business, what would you do? GENERAL

22 How do you connect with a customer you are working with virtually? OPERATIONAL

23 If Humana hired you today, what would you accomplish first? GENERAL

24 What is your process of explaining technical information to people who aren't technical? COMMUNICATION

25 At Humana, sometimes we have to make difficult decisions about whether or not a medical service is covered. In the past, how have you put aside your personal feelings for the good of the business? BEHAVIORAL

26 This role would involve sales to new partners who want to offer their employees our health insurance. What are some ways you add value to prospective clients so that you can have meaningful discussions? OPERATIONAL

27 At Humana, we want a world class call center where each team member is empowered to give feedback to others. Tell me about a time you gave feedback to a colleague. BEHAVIORAL

28 At Humana, we have many health insurance competitors that we need to have a pulse on. In your current role, how do you stay up to date with competitors? OPERATIONAL

29 Patients are becoming increasingly technology savvy and have higher expectations than ever from our industry. Innovation is required to provide more cost effective and high value care. Tell me about a new idea you recommended in your current role. BEHAVIORAL

30 At Humana, we believe in transparency with our health insurance customers and our employees. Tell me about your leadership style in regards to transparency. LEADERSHIP

31 Tell me about your relationship with your previous boss. GENERAL

32 How can we motivate you on the job? GENERAL

33 Describe a time your ethics were tested. GENERAL

34 What are your salary expectations? DIRECT

35 This concludes our interview. Do you have any questions for me? DIRECT

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To work at Humana, you have to be passionate about compliance and accuracy. Tell me why this is important to you.

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