How to Answer: What would you do if you witnessed a customer trying to steal a product?
Advice and answer examples written specifically for a Chanel job interview.
35. What would you do if you witnessed a customer trying to steal a product?
What You Need to Know
Chanel provides its employees with comprehensive training on handling various situations, including what to do if a customer attempts to steal a product. Employees are instructed to remain calm and discreet and to avoid confronting the customer directly. Instead, they are advised to alert a manager or security personnel, who will handle the situation appropriately. Chanel values its customers' and employees' safety and well-being and takes all necessary measures to ensure a secure shopping environment. Knowing Chanel's approach to this situation will help you formulate your response.
Written by Krista Wenz on July 20th, 2023
1st Answer Example
"As a Chanel employee, I must ensure all customers have a positive shopping experience. If I witnessed a customer trying to steal a product, I would approach them calmly and politely and ask if there is anything I can assist them with. If they refuse my help and continue to attempt to steal the product, I would alert a manager or security personnel to handle the situation appropriately. My priority is to ensure the safety of my customers and coworkers while also protecting the merchandise and integrity of the brand."
Written by Krista Wenz on July 20th, 2023
2nd Answer Example
"If I witnessed a customer trying to steal a product, I would alert store security and follow company protocol for handling such situations. I know the safety of the employees and customers is Chanel's top priority, and they take any potential theft or security threat very seriously."
Written by Krista Wenz on July 20th, 2023