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Gucci Interview
Questions

30 Questions and Answers by
| Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

What would you do if a client asked you about a product or service and you were unsure of the answer?

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Gucci Interview Questions

  1. 1.

    What would you do if a client asked you about a product or service and you were unsure of the answer?

      The interviewer wants to know if you are an independent thinker. Explain that you would take the time to try and figure out the answer, but you are not afraid to ask questions if you need to.

      Rachelle's Answer #1

      "If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a potentially false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."

      Rachelle's Answer #2

      "I plan to know everything possible about your products so I sure hope this would not happen to me very often! Should it happen, I would utilize all of the resources available to me or ask a manager for assistance."

      Anonymous Answer

      "If I had a client who asked me about a product that I didn't know, I would work with the customer in trying to find the answer, and if I were still unsure, I would ask one of my colleagues for help. If my colleague couldn't help, but I found the answer online, I would make sure to notify my co-workers for any future customer interactions."

      Rachelle's Answer

      It's fantastic that you would take the time to search for answers rather than saying, 'I don't know!' Music to a hiring authorities' ears :)

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      Anonymous Answer

      "If I had a client who asked me something and I didn't know I would honestly share this with the customer and would try ways to find the answer. I would partner up with a colleague. Or together with the customer, I would try to find it online. Once I found the answer, I would also share with my co-workers in case they didn't know yet."

      Rachelle's Answer

      Your response is thorough, and the added touch of sharing your new knowledge with colleagues is gold! Well done!

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  2. 2.

    Would you consider yourself a creative person?

      Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. Even if you do not consider yourself to be a 'creative person,' there is a substantial change that you have made creative minded decisions in your career.

      Rachelle's Answer #1

      "I do consider myself to be a creative individual. One example of this would be the telephone sales scripts that I crafted for our inside sales team. They were lively and effective, and sales increased by 23% in the first 90 days of implementation."

      Rachelle's Answer #2

      "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. I admire the creativity and unconventional thinking in business and arts."

  3. 3.

    Collaboration is important to us at Gucci. How do you motivate your fellow team members?

      You don't have to be a manager or a team leader to motivate others. Offering a listening ear or providing words of encouragement can make a world of difference to your coworkers. Sometimes, just being a positive influence and showing up consistently can also make a difference.

      If you have worked in a leadership role, think of ways you helped set clear goals or helped individuals cultivate a new skill. Reflect on your experience and share some ways that you have helped encourage others to keep up the good work!

      Rachelle's Answer #1

      "I motivate my fellow team members by coming to work with an exceptional attitude every day. I won't allow anyone's bad mood to let me down. That influence alone has helped many of my coworkers get through their day on a more positive note."

      Rachelle's Answer #2

      "I believe that I motivate solely through my actions and my positive disposition. I try always to have a smile on my face and be ready for the next challenge. It's a contagious disposition!"

      Anonymous Answer

      "I believe that I motivate through my positive and energic attitude, and my colleagues would say that I always smile."

      Rachelle's Answer

      Awesome! A smile can change someone's day, so this is an excellent addition to your answer. How have you used your positive nature to motivate someone in the past? This question is a great opportunity to tell a specific story.

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      Anonymous Answer

      "I believe that I motivate through my positive and energetic attitude. My colleagues would say that I always smile."

      Rachelle's Answer

      Very good.

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  4. 4.

    What kind of people do you enjoy working with?

      Culture fit is a crucial factor when looking for a new position. Talk to the interviewer about the types of personalities that you best work with. Be sure to remain positive and avoid using this as an opportunity to speak poorly of previous colleagues.

      Rachelle's Answer #1

      "I best enjoy working with individuals who are driven, positive, energetic, and take accountability for their work. I do have the ability to work with a large variety of individuals; however, these are the ideal traits I would see in future colleagues."

      Rachelle's Answer #2

      "Positive and driven people are the type that I love working with most! With that said, I can get along well with an extensive range of individuals."

      Anonymous Answer

      "I enjoy working with people who are positive, energetic and who you can laugh with once a while."

      Rachelle's Answer

      Very nice!

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      Anonymous Answer

      "I enjoy working with people who are positive, energetic, and who laugh once in a while."

      Rachelle's Answer

      Nice! This question is a good opportunity to ask about the dynamics of their current team. I have provided an example below.

      "I enjoy working with people who are positive, energetic, and who laugh once in a while. Could you describe to me your current team dynamics?"

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  5. 5.

    Why do you want a career with Gucci?

      You may be taking the next step in your career or starting fresh out of college. It's important to do your research on Gucci before interviewing. Gucci was founded in 1921 and is a Top Global 100 Brand and listed on Forbes World's Most Valuable Brands list.

      Rachelle's Answer #1

      "I am newer to my career and feel that Gucci, and it's strong reputation for being a top brand, will offer me the training that I need to kick-start my sales career. I have had my eye on your company ever since you were listed as a Top 100 Global Brand and am confident that I will find a long-term fit here with all of the growth opportunities, training, and other methods of support that you offer."

      Rachelle's Answer #2

      "I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in business management while giving me an opportunity to advance in luxury sales."

      Anonymous Answer

      "Gucci is one of the fastest-growing luxury brands in the world, and being a high-end fashion enthusiast; I want to be a part of this success."

      Rachelle's Answer

      This is a nice start! Are there any other reasons, such as their core values, the quality of their garments, their iconic leaders of the past?

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      Anonymous Answer

      "Gucci is one of the fastest growing luxury brands in the world, and as a high-end fashion enthusiast, I want to be a part of this success. The fact that Gucci was ranked #1 for company culture of Q3 shows me that the company values employee diversity and inclusion. Those are values that align well with my own."

      Rachelle's Answer

      Good!

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  6. 6.

    At Gucci we always seek to hire top performers. Tell me about your past 3 years' sales targets and results.

      Walk the interviewer through your sales targets and results, being sure to highlight your top achievements. If you have fallen short of your expected targets, you need to own up to that and discuss the situation. Honesty is always the best policy. If you have documentation to back up your sales, bring that with you.

      Rachelle's Answer #1

      "My past three years' sales targets have been $700K, $850K and $1.2M consecutively. Year 1, I met my target at $720K, Year 2 I exceeded by 21% and this past year I was shy just $60K. I attribute this to a substantial return that I ended up having to take due to a manufacturer's defect. Also, the economy has been a bit lighter than we expected this year, and luxury goods did take a bit of a hit."

      Rachelle's Answer #2

      "I have exceeded my sales targets for the last five years, in fact! I attribute my success to the great client follow up process that I have, as well as my high customer referral rating. In my current role, my annual target is $500,000. The last 3 years I have sold $520,000, $589,000 and $610,000. I have seen consistent growth and this year am aiming to reach $670,000."

      Anonymous Answer

      "As a sales specialist at Samsung, I have always been in the top 5 performers. Over the last three years there, I have inspired the team to achieve their targets such as attachment rate and Galaxy targets. Due to the amazing re-use and recycle project we saw our phone sales revenue increase by 40%."

      Rachelle's Answer

      Your answer is well supported, and structured perfectly. Very nice job!

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  7. 7.

    At Gucci, we keep a close eye on product performance and sales. Are you accustomed to positions where you are responsible for a particular sales target each week?

      Talk to the interviewer about how your performance has been measured in the past. Are you comfortable with being monitored on a daily, weekly, and monthly basis? Highlight some of your sales goals from the past, and discuss how you met or exceeded those goals.

      Rachelle's Answer #1

      "I am accustomed to being closely monitored when it comes to my personal KPI's and performance. I am open to coaching and motivation to keep my performance at its highest level. Currently, I am measured on my daily, weekly and monthly performance. It keeps me accountable, and I enjoy the challenge. For the past three years, I have been in the top 10 for sales earnings, company-wide. I plan to continue that success here at Gucci."

      Rachelle's Answer #2

      "In my current position, I am not responsible for a specific sales target. I do keep an eye on my sales on my own because I like how it motivates me."

      Anonymous Answer

      "I am more than comfortable being closely monitored when it comes to my performance. I never had a particular sales target each week, but at my previous job, there was sales competition between the associates, and I was the top seller for that pop-up."

      Rachelle's Answer

      Bravo! This is a great way to bring up your achievements in a natural way that shows off how proud you are of your hard work. You show a lot of enthusiasm for targets, goals, and guidelines.

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      Anonymous Answer

      "When I was a leader on the floor, I would be responsible for our attachment rate for that day. I would make sure all our demo items were fully charged and ready to show our customers. I would also share knowledge about these accessories in morning briefings to expand the knowledge of the team. During that time, we increased our attachment rate by 20% compared to 15% in another market."

      Rachelle's Answer

      It's great that you added in some percentages to support your reply. Very good answer!

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  8. 8.

    At Gucci, we always take our appearance and professionalism seriously. How do you feel about adhering to a code of ethics including rules surrounding your work wardrobe?

      Talk to the interviewer about any previous positions where you have been asked to follow a code of ethics, and had to adhere to a particular dress code. Keep your answer positive and assure the interviewer that you are willing to support their specific codes of conduct.

      Rachelle's Answer #1

      "I have adhered to a dress code the past three years. I like it because it takes the guesswork out of my day but also because it gives the organization a professional and clean look. I am happy to adhere to any code of ethics put forth by Gucci."

      Rachelle's Answer #2

      "I would love to see your code of ethics and workplace wardrobe documents before fully agreeing; however, I am in full understanding of the importance when it comes to presenting a united front in the workplace as well as appropriate dress."

      Anonymous Answer

      "I am happy to adhere to any code of ethics provided by Gucci as I have always done that in the past."

      Rachelle's Answer

      Perfect! Adding in that you have always done this is the past, is a good added touch.

      Was this answer helpful? Yes or No
  9. 9.

    How do you think we can be more innovative at Gucci?

      The interviewer isn't asking you to try to reinvent the wheel, right on the spot! You can share an idea for an upcoming trend or talk about a new way they can give back to communities in need. This question is a smart way for the Gucci interviewer to test your knowledge of their organization as well.

      Pick a topic like investing in employees, or developing a phone app. Take into account their values so that you can share an idea that they would find exciting and relevant.

      Rachelle's Answer #1

      "I know from my research that Gucci puts a lot of effort into gaining momentum from millennial customers. This demographic is highly technical and constantly in touch via social media outlets. I would consider creating more consistent hashtags and additional hashtag-driven contests for social media. The customer could take photo's with your product, and they would post it on their social media accounts. You can never have too much exposure to places like Facebook, Instagram, and Snapchat."

      Rachelle's Answer #2

      "It's difficult for me to provide feedback on innovation without having worked here; although, there is always room for improvement, in any organization. I find your branding to be very clean and energetic. One suggestion I would make would be to advertise more on less traditional platforms such as Spotify or social media."

      Anonymous Answer

      "It's difficult for me to provide feedback on innovation without having worked here, although there is always room for improvement in any organization. However, I do think Gucci is very popular with millennials so more of a focus on social media, for example, Instagram stories, would be a great success, I think."

      Rachelle's Answer

      Your suggestion is a very valid one. It's great that you didn't try to reinvent the wheel but offered up an idea that could easily be implemented.

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  10. 10.

    Are you applying for any other jobs?

      It always puts a little bit of fire under the hiring manager if they are aware that you are actively looking for a new position. Tell the interviewer about your search so far. Be honest and give a legitimate timeline on when you expect to be accepting an offer.

      Rachelle's Answer #1

      "I am keeping an eye out for viable positions. Although I am not in final stages with any other company, I am actively seeking a new position."

      Rachelle's Answer #2

      "I am passively seeking a new opportunity which means that I am very particular about where I apply. At this point, I have interviewed with a couple of companies; however, they were not the right roles for me. I am very excited to learn more about this position with Gucci."

      Anonymous Answer

      "I am currently in contact with another company but nothing is final yet."

      Rachelle's Answer

      If you'd like, use this question as an opportunity to find out more about their timeline for making a decision.

      "I am currently in contact with another company; however, I am not in the final stages. Do you have a specific timeline for this decision?"

      Was this answer helpful? Yes or No
      Anonymous Answer

      "I am keeping an eye out for viable positions, but I'm not in any final stages with any other company's, but I am actively seeking a new position."

      Rachelle's Answer

      Not too bad! This is a good start, but a touch repetitive. I have offered a slight revision, below.

      "I am actively seeking a new position; however, not in any final stages at this time. Do you have a timeline in hiring for this position?"

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  11. 11.

    I have worked with Gucci for 12 years now. What questions do you have for me?

      It's always a great idea to have questions ready for the interviewer. Review the Gucci website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!

      Here are some sample questions:

      - When would you like to have this position filled?
      - How long has this role been vacant?
      - Is this a replacement search or a newly created role?
      - What is your favorite part about working here?
      - What is the company's primary goal for this position in the next 12 months?
      - Is there anything from my background and experience that I can clarify for you?
      - What do you see as the most significant change in the luxury fashion industry over the past three years?
      - Is there any reason why you would not hire me?

      Rachelle's Answer

      "Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"

      Anonymous Answer

      "What is your favorite part of working at Gucci and specifically in this store?"

      Rachelle's Answer

      Good! It's specific enough to get a straight answer from the interviewer, but open enough that they can answer in a few different ways.

      Was this answer helpful? Yes or No
      Anonymous Answer

      "What is your favorite part of working at Gucci and specifically in this store?"

      Rachelle's Answer

      Awesome start! I recommend having at least 2-3 questions prepared, in total.

      Was this answer helpful? Yes or No
  12. 12.

    At Gucci, we like to keep our employees motivated on the job. What causes you to feel dissatisfied in your job?

      Everyone will have their particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace. Help the managers at Gucci to understand how they can motivate you!

      Rachelle's Answer #1

      "I can feel dissatisfaction on the job when I am not feeling heard or when there is not mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip."

      Rachelle's Answer #2

      "I do not like to dwell on the negative so I would much prefer to discuss what makes me feel most motivated on the job! I am very motivated by surroundings where I feel listened to, valued, and respected. A positive mindset and environment are important to me."

      Anonymous Answer

      "I can feel dissatisfaction on the job when my work or results are not heard or appreciated. Also, a negative environment and a lot of gossiping are not good."

      Rachelle's Answer

      Your response will definitely help the interviewer determine if their store's environment will be a fit for you. Try to finish on a positive note by adding in what makes you feel motivated.

      "I can feel dissatisfaction on the job if my work or results are not appreciated. Also, negativity and gossip are demotivators. To keep me motivated, I appreciate a positive team environment where achievements are celebrated."

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      Anonymous Answer

      "I would feel dissatisfaction when I'm not heard, or there isn't any mutual respect. But to keep me motivated, I appreciate a positive team environment where achievements are celebrated."

      Rachelle's Answer

      It's nice that you end this answer on a positive note. It's always best to focus on what you do like versus what you do not care for.

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  13. 13.

    Tell me about a time at work when your integrity was challenged. How did you handle it?

      Have you ever faced a time, in the workplace, where you were put to the test when it came to your integrity? Perhaps a co-worker has asked you to lie, or you were tempted to be dishonest on your time sheet when the boss was away. Talk to the interviewer about a time when you overcame the temptation to be dishonest.

      Rachelle's Answer #1

      "Last year our manager went away on vacation for three weeks. Some of my co-workers wanted to falsify our time sheets to reflect overtime hours that we did not work. I disagreed and was able to convince them that it was a bad idea and certainly not worth being fired over."

      Rachelle's Answer #2

      "I once had a subordinate that would perform work after clocking out. There was a rumor later that I forced my team to work off the clock to save the company money. I did not know it was happening, and I certainly did not ask anyone to work outside of their scheduled shift. The situation was cleared up later."

  14. 14.

    At Gucci, we have had concerns with employee theft. What would you do if you caught a co-worker stealing?

      Some businesses have trouble with employee theft, and they need to make sure that they are hiring someone who is honest and trustworthy. Talk to the interviewer about the steps you would take if you caught a co-worker stealing at Gucci. Take this as an opportunity to reiterate your loyalty.

      Rachelle's Answer #1

      "I am sure that you have an internal policy for employee theft so I can assure you that I would follow the required steps to report the theft. I am a trustworthy person with a strong track record of honesty with my previous employers."

      Rachelle's Answer #2

      "If I caught an employee stealing, I would report the incident immediately. As a previous manager, I understand the value of employee honesty."

      Anonymous Answer

      "If I saw a colleague stealing something, I would report it and advise my supervisor to check the camera footage."

      Rachelle's Answer

      Short and sweet! Good reply.

      "If I saw a colleague stealing something I would report it to my supervisor, and advise to check camera footage."

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  15. 15.

    Tell me about your experience in training and coaching others.

      The interviewer would like to see that you are capable of leading and training others, even if you are not in an official leadership role. Discuss a time when you have taken on coaching responsibilities. If you do not bring experience coaching in the workplace, perhaps you can discuss any coaching experience you may have when it comes to extracurricular such as sports teams or volunteer work.

      Rachelle's Answer #1

      "In my last position, I trained new hires on how to use our CRM system. It was a very cool experience because it showed me that I love to teach and train. I am good at explaining how things work. It required a lot of patience, but it helped me to recognize my leadership potential."

      Rachelle's Answer #2

      "If you lack experience in training and coaching, you can respond with: "I haven't had the opportunity to coach or train anyone in the workplace formally, but I am interested in learning how to be an effective leader. I am eager to learn how to motivate others best."

      Anonymous Answer

      "I don't have any experience in training others but would love to be given the opportunity to train and motivate others."

      Rachelle's Answer

      Have you had an opportunity outside of an 'official' leadership role? In previous answers, you had spoken about times when you encouraged your coworkers to do their best. Think to a time at work, in school, as a volunteer, or even in group sports where you helped someone to be better at something.

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      Anonymous Answer

      "In my previous position, I trained the new operations team in both new store openings. It was a challenging experience as I was by myself and the only one with the knowledge. I was also quite new to the role. It took a lot of patience and dedication to the team. I created a daily huddle so that we could learn from each other. In the end, we achieved our goal as a team."

      Rachelle's Answer

      This example is excellent! I eliminated the last sentence as it may seem irrelevant without further explanation, taking you down a rabbit hole :)

      "In my previous position, I trained the new operations team in two new store openings. It was a challenging experience as I was by myself and the only one with the proper knowledge. I was also quite new to the role. It took a lot of patience and dedication to the team. I created a daily huddle so that we could learn from each other."

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  16. 16.

    At Gucci, we like to reward our best employees. How do you feel about performance incentives?

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  17. 17.

    Do you feel performance should be rewarded over experience?

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  18. 18.

    What are your salary expectations?

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  19. 19.

    When have you had to adapt to change?

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  20. 20.

    At Gucci, we pride ourselves in our high end products. Walk me through your experience in selling high end products.

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  21. 21.

    Tell me something about yourself that I wouldn't know from reading your resume.

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  22. 22.

    At Gucci, we like to promote from within, whenever possible. Where would you like to see your career grow over the next 3-5 years?

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  23. 23.

    At Gucci, we are looking for team members who will treat every customer like they are the most important customer in the world. Tell me about your customer service skills and how you will uphold this value if hired.

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  24. 24.

    Working for a fine retailer is often much like owning your own business. How have you shown initiative in building your business, or client base, in the past?

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  25. 25.

    We have peak seasons in the fine retailer industry such as Christmas and Valentines Day. Are you able to work overtime, weekends, and evenings during those times?

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  26. 26.

    Do you personally own any of our product? What is your favorite product from Gucci?

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  27. 27.

    What is the most expensive product or service you have ever sold?

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  28. 28.

    At Gucci we prefer to hire those dedicated to their professional growth. How do you plan to grow your career this year?

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  29. 29.

    Do you have any formal sales training or certifications?

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  30. 30.

    In your opinion, what is the biggest difference when it comes to selling low end and high end products?

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