QUESTION 4 OF 35

When it comes to insurance, would you rather work face to face with clients, or in the background in a research and analysis based role?

After researching USAA, and understanding more about the position you have applied for, answer accordingly. Depending on the role at USAA, you may be asked to interface with customers face to face, or will take more behind the scenes approach. Talk to the interviewer about your preference around number crunching vs. customer facing. No matter your preference, be sure to highlight your ability to be a proud face of the company.

"I am more of an analyst type and do prefer to be in the background, making the numbers happen. With that said; I am still a people person and would always put my best face forward in any customer facing situation. I can flex both abilities and just depends on what USAA is looking for in this role."

"I am definitely more of a face to face communicator. I love being in the buzz of it all and I thrive in customer facing situations. I am also able to work in the background, when needed. I know in this analyst role at USAA, it requires the ability to do both and I am happy to flex."

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

I am 100% a people person and enjoy face-to-face interactions. That said, once I have strengthened my knowledge of the products USAA offers I’d be more comfortable with negotiating with customers face to face. Right now I think I’d be better in the background as I navigate through perfecting my knowledge of everything USAA provides.

Jaymie's Feedback

It's an excellent strategy to absorb and learn as much as possible, then jump into those face-to-face interactions once you're comfortable and have a solid knowledge base of the USAA products and services you can offer.

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When it comes to insurance, would you rather work face to face with clients, or in the background in a research and analysis based role?

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