USAA Mock Interview

Practice 35 USAA interview questions covering military values, member service, and financial expertise.

Question 22 of 35

How do you respond to feedback?

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Jessica is an experienced HR Business Partner with over 6 Years of experience in recruiting and interviewing for various industries including Oil & Gas, Aviation, Start-Up, Healthcare, and more.

USAA's atmosphere in their organization is feedback, inclusion and impact. However, receiving feedback from a manager or supervisor can be tough. You can't always predict what they may say, and you also can't always predict how you might feel in response. Learning how to respond when given a performance review or negative feedback is important.

Jessica H.

Jessica is an experienced HR Business Partner with over 6 Years of experience in recruiting and interviewing for various industries including Oil & Gas, Aviation, Start-Up, Healthcare, and more.

"I've noticed that learning, developing and growing is part of the culture at USAA. Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. If it's something that catches me by surprise, I usually ask if they can clarify or explain. I want to grow and improve so the more specific my supervisor can be, the more helpful it is."

Jessica H.

Jessica is an experienced HR Business Partner with over 6 Years of experience in recruiting and interviewing for various industries including Oil & Gas, Aviation, Start-Up, Healthcare, and more.

"I love receiving feedback from my employer because the feedback allows me to better understand where I need to improve. I view it as a learning opportunity, and I know learning and development are super important at USAA."

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Anonymous Answer

I respond very well to feedback. I understand that I’m not perfect nor do I know it all. I'm always looking for ways that I can improve and grow and appreciate all criticism.

Jaymie's Feedback

Excellent! Interviewers want to know that you can be open-minded and receptive to feedback and are willing to learn and grow from it.

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35USAA Interview Questions & Answers

Education

1.Tell me about your college experience and how it prepared you for a career with USAA?

Creative Thinking

2.Do you consider yourself a creative thinker in the workplace or do you prefer to follow a predetermined set of rules?

Education

3.Have you obtained any Insurance related certifications or licenses?

Career Goals

4.When it comes to insurance, would you rather work face to face with clients, or in the background in a research and analysis based role?

Career Goals

5.At USAA we prefer to hire individuals with longevity in mind. Where do you see your career 5 years from now?

Operational

6.Do you prefer to work with clients on their business/commercial insurance needs, or health/life insurance needs? Why?

Discovery

7.The industry that USAA is in boasts new trends and developments quite frequently. How do you stay on top of these changes?

Creative Thinking

8.How do you feel globalization has affected the banking and insurance industry?

Competency

9.Since beginning your career in banking and insurance, what do you feel has been the most significant industry change?

Competency

10.In your most recent position, what was the size of your client portfolio? Was that manageable for you?

Role-Specific

11.Insurance and loan contracts can be detailed and lengthy. How do you help your clients to understand their contracts?

Compatibility

12.Within USAA many of our positions require a Bachelor's degree with over 5 years of experience in your field. Why should we hire you into this role?

Job Satisfaction

13.How do you like to be recognized for your accomplishments?

Operational

14.Have you ever worked in a cross-functional environment?

Experience

15.When have you had to think quickly in response to sudden change?

Job Satisfaction

16.What type of work environment allows you to be the most productive?

Communication

17.Rate your communication skills from 1-10 with proper examples backing your given rating.

Problem Solving

18.Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

Compatibility

19.What do you know about the culture at USAA?

Customer Service

20.How would you describe your relationship with your customers or clients?

Leadership

21.What leadership qualities do you possess?

Adaptability

22.How do you respond to feedback?

Job Satisfaction

23.What causes you to feel dissatisfied on the job?

Compatibility

24.Do you think honesty is always the best policy?

Compatibility

25.When have you shown great integrity at work?

Salary

26.What are your salary expectations?

Performance Based

27.Do you feel performance should be rewarded over experience?

Stress

28.How often do you take work home with you?

Capability

29.How do you look for further sales opportunities?

Discovery

30.How do you align with the USAA core values?

Creative Thinking

31.In your opinion, what sets USAA apart from other banks?

Creative Thinking

32.How would you overcome hesitations from customers to any products or services offered?

Competency

33.What do you know about USAA?

Career Goals

34.What management style do you prefer?

Diversity

USAA Mock Interview

How do you respond to feedback?

35USAA Interview Questions & Answers

1.Tell me about your college experience and how it prepared you for a career with USAA?

2.Do you consider yourself a creative thinker in the workplace or do you prefer to follow a predetermined set of rules?

3.Have you obtained any Insurance related certifications or licenses?

4.When it comes to insurance, would you rather work face to face with clients, or in the background in a research and analysis based role?

5.At USAA we prefer to hire individuals with longevity in mind. Where do you see your career 5 years from now?

6.Do you prefer to work with clients on their business/commercial insurance needs, or health/life insurance needs? Why?

7.The industry that USAA is in boasts new trends and developments quite frequently. How do you stay on top of these changes?

8.How do you feel globalization has affected the banking and insurance industry?

9.Since beginning your career in banking and insurance, what do you feel has been the most significant industry change?

10.In your most recent position, what was the size of your client portfolio? Was that manageable for you?

11.Insurance and loan contracts can be detailed and lengthy. How do you help your clients to understand their contracts?

12.Within USAA many of our positions require a Bachelor's degree with over 5 years of experience in your field. Why should we hire you into this role?

13.How do you like to be recognized for your accomplishments?

14.Have you ever worked in a cross-functional environment?

15.When have you had to think quickly in response to sudden change?

16.What type of work environment allows you to be the most productive?

17.Rate your communication skills from 1-10 with proper examples backing your given rating.

18.Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

19.What do you know about the culture at USAA?

20.How would you describe your relationship with your customers or clients?

21.What leadership qualities do you possess?

22.How do you respond to feedback?

23.What causes you to feel dissatisfied on the job?

24.Do you think honesty is always the best policy?

25.When have you shown great integrity at work?

26.What are your salary expectations?

27.Do you feel performance should be rewarded over experience?

28.How often do you take work home with you?

29.How do you look for further sales opportunities?

30.How do you align with the USAA core values?

31.In your opinion, what sets USAA apart from other banks?

32.How would you overcome hesitations from customers to any products or services offered?

33.What do you know about USAA?

34.What management style do you prefer?

35.How do you promote and foster Diversity, Equity and Inclusion in your current role?