"I understand that insurance, retirement, and even banking policies and contracts at USAA can appear complicated to my clients. I will walk them through each section, before they sign, and use simpler terms and analogies when needed. I have often had clients comment on my ability to relay the information to them in an easy to understand method. I think this would be a great fit for USAA, as I know it has a huge emphasis on customer service."

"Yes, contracts can absolutely be difficult to understand. I do not want to assume that a client is struggling so I will let them go through the contract on their own pace and then encourage questions through all steps in the process. I want to make sure I uphold the USAA core value of customer service, and will always be willing to explain and answer any questions they may have."