Do you think honesty is always the best policy?
After doing your research on USAA, you will know that honesty is a core value. When answering this question, think about if honesty is always the best policy when dealing with your members or customers. Talk to the interviewer about your thoughts on honesty in the workplace.
"Sometimes full disclosure can damage someone's self-esteem, and reality isn't always best expressed in full and can be self-indulgent based on the person's intention. In those instances, honesty still is best, however, the way that you explain things really makes a difference. I think acting with not only honesty, but integrity helps mitigate tough situations."
"I know that one of USAA's core values is honesty, and I do feel that honesty is the best policy so long as the honest comment does not come with the intention of being hurtful."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
Without a doubt, honesty is always the best policy. Now I do feel as though the way you approach being honest may need to be handled differently depending on the situation.
Jaymie's Feedback
Good job giving a direct answer, and then providing a little more context. Honesty is a core value of USAA, so if you can, add a little more to your response so the interviewer knows you align well. You could add to your response by elaborating and saying; for example, if X situation, then honesty with a gentle approach is more effective... etc.
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