USAA Mock Interview

Practice 35 USAA interview questions covering military values, member service, and financial expertise.

Question 25 of 35

When have you shown great integrity at work?

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Jessica is an experienced HR Business Partner with over 6 Years of experience in recruiting and interviewing for various industries including Oil & Gas, Aviation, Start-Up, Healthcare, and more.

Another one of USAA's core values is integrity. Integrity is best displayed through honesty and consistent moral values. Talk to the interviewer about the way(s) that you show your integrity in the workplace.

Jessica H.

Jessica is an experienced HR Business Partner with over 6 Years of experience in recruiting and interviewing for various industries including Oil & Gas, Aviation, Start-Up, Healthcare, and more.

"I know that integrity is a core value at USAA. In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the 4 years that I worked there. I best show my integrity by being a consistently reliable employee."

Jessica H.

Jessica is an experienced HR Business Partner with over 6 Years of experience in recruiting and interviewing for various industries including Oil & Gas, Aviation, Start-Up, Healthcare, and more.

"I show integrity at work all of the time. It's an incredibly important thing, to consistently show excellence through integrity. In the workplace, I show integrity by keeping my promises, earning and keeping the trust of my colleagues, and avoiding all workplace gossip. Integrity is super important to me as an employee, and I know that is the same for USAA."

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Anonymous Answer

I know that integrity is one of USAA’s core values. I believe that being a person of integrity should not only be in the workplace but the way you live your life at all times. I show integrity by being a person of my word, being honest, and upholding morals and rules when no one is looking. Integrity means earning and keeping the trust of others.

Jaymie's Feedback

If you have a work-related example of a time your integrity was tested or you did the right thing, even when no one was looking, that will add more strength to your answer.

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35USAA Interview Questions & Answers

Education

1.Tell me about your college experience and how it prepared you for a career with USAA?

Creative Thinking

2.Do you consider yourself a creative thinker in the workplace or do you prefer to follow a predetermined set of rules?

Education

3.Have you obtained any Insurance related certifications or licenses?

Career Goals

4.When it comes to insurance, would you rather work face to face with clients, or in the background in a research and analysis based role?

Career Goals

5.At USAA we prefer to hire individuals with longevity in mind. Where do you see your career 5 years from now?

Operational

6.Do you prefer to work with clients on their business/commercial insurance needs, or health/life insurance needs? Why?

Discovery

7.The industry that USAA is in boasts new trends and developments quite frequently. How do you stay on top of these changes?

Creative Thinking

8.How do you feel globalization has affected the banking and insurance industry?

Competency

9.Since beginning your career in banking and insurance, what do you feel has been the most significant industry change?

Competency

10.In your most recent position, what was the size of your client portfolio? Was that manageable for you?

Role-Specific

11.Insurance and loan contracts can be detailed and lengthy. How do you help your clients to understand their contracts?

Compatibility

12.Within USAA many of our positions require a Bachelor's degree with over 5 years of experience in your field. Why should we hire you into this role?

Job Satisfaction

13.How do you like to be recognized for your accomplishments?

Operational

14.Have you ever worked in a cross-functional environment?

Experience

15.When have you had to think quickly in response to sudden change?

Job Satisfaction

16.What type of work environment allows you to be the most productive?

Communication

17.Rate your communication skills from 1-10 with proper examples backing your given rating.

Problem Solving

18.Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

Compatibility

19.What do you know about the culture at USAA?

Customer Service

20.How would you describe your relationship with your customers or clients?

Leadership

21.What leadership qualities do you possess?

Adaptability

22.How do you respond to feedback?

Job Satisfaction

23.What causes you to feel dissatisfied on the job?

Compatibility

24.Do you think honesty is always the best policy?

Compatibility

25.When have you shown great integrity at work?

Salary

26.What are your salary expectations?

Performance Based

27.Do you feel performance should be rewarded over experience?

Stress

28.How often do you take work home with you?

Capability

29.How do you look for further sales opportunities?

Discovery

30.How do you align with the USAA core values?

Creative Thinking

31.In your opinion, what sets USAA apart from other banks?

Creative Thinking

32.How would you overcome hesitations from customers to any products or services offered?

Competency

33.What do you know about USAA?

Career Goals

34.What management style do you prefer?

Diversity

USAA Mock Interview

When have you shown great integrity at work?

35USAA Interview Questions & Answers

1.Tell me about your college experience and how it prepared you for a career with USAA?

2.Do you consider yourself a creative thinker in the workplace or do you prefer to follow a predetermined set of rules?

3.Have you obtained any Insurance related certifications or licenses?

4.When it comes to insurance, would you rather work face to face with clients, or in the background in a research and analysis based role?

5.At USAA we prefer to hire individuals with longevity in mind. Where do you see your career 5 years from now?

6.Do you prefer to work with clients on their business/commercial insurance needs, or health/life insurance needs? Why?

7.The industry that USAA is in boasts new trends and developments quite frequently. How do you stay on top of these changes?

8.How do you feel globalization has affected the banking and insurance industry?

9.Since beginning your career in banking and insurance, what do you feel has been the most significant industry change?

10.In your most recent position, what was the size of your client portfolio? Was that manageable for you?

11.Insurance and loan contracts can be detailed and lengthy. How do you help your clients to understand their contracts?

12.Within USAA many of our positions require a Bachelor's degree with over 5 years of experience in your field. Why should we hire you into this role?

13.How do you like to be recognized for your accomplishments?

14.Have you ever worked in a cross-functional environment?

15.When have you had to think quickly in response to sudden change?

16.What type of work environment allows you to be the most productive?

17.Rate your communication skills from 1-10 with proper examples backing your given rating.

18.Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

19.What do you know about the culture at USAA?

20.How would you describe your relationship with your customers or clients?

21.What leadership qualities do you possess?

22.How do you respond to feedback?

23.What causes you to feel dissatisfied on the job?

24.Do you think honesty is always the best policy?

25.When have you shown great integrity at work?

26.What are your salary expectations?

27.Do you feel performance should be rewarded over experience?

28.How often do you take work home with you?

29.How do you look for further sales opportunities?

30.How do you align with the USAA core values?

31.In your opinion, what sets USAA apart from other banks?

32.How would you overcome hesitations from customers to any products or services offered?

33.What do you know about USAA?

34.What management style do you prefer?

35.How do you promote and foster Diversity, Equity and Inclusion in your current role?