Tell us about a time you went above and beyond for a customer. Describe the situation, your actions, and the result.

Nike defines its model of customer service as building and maintaining strong relationships with its customers, while being responsive to, and resolving questions while managing complex customer issues. Specifically, the website states, "Serving people is at the heart of everything we do. As you work through the assessment chat and quiz exercises, always think about how to incorporate your personal approach to world-class service. At Nike, our goal is to provide candidates with an amazing experience, start to finish. We've put a lot of thought into designing a hiring process that allows us to see your unique skills, while also giving you the chance to learn about the #SwooshLife and see if we're the right fit for you."

"Well, before I was an employee, I was first a customer. And I stand behind our products, and my experiences, both as a customer and as an employee, have been nothing but positive. So when I heard from a customer that had a poor initial experience with our product, I found that personally upsetting. So I did everything I could to help them out over the phone. But as soon as I realized there was no way to remedy the situation over the phone, I offered them a refund, or to send them a replacement overnight, with a return label for the defective product. They were happy with this, and I included a coupon for their next purchase, which they used nearly as soon as the replacement product met their satisfaction."

Spend time practicing this Nike interview set. Although HireVue takes measures to prevent candidates from seeing the interview questions before the interview, we've managed to get a sneak peek at its interview builder, have identified the behavioral structure for most of their questions, and have studied Nike's work culture, allowing us to predict the types of questions you can expect in your Nike HireVue interview.

HireVue offers the following advice: "While virtual interviewing isn't difficult, a little practice can help you prepare. Most on-demand interviews ask you to give your answer in just a few minutes. It's helpful to think about how you will illustrate your skills clearly in that time frame, and to practice them out loud."

Additionally, HireVue offers practice questions on their website to prepare candidates for the process. While the practice questions may not apply directly to the company you're interviewing for, they can still serve as a useful exercise. It can also help prepare you for delivering your answers within their three-minute window. So, set your timer for three minutes, and practice answering each question to this set out loud while recording your answer.