"(Situation) During my time as the Marketing Intern for Agency XYZ, I noticed that a lot of the company's sales leads were not properly vetted before reaching the sales team. The existing process was that a lead would come in from the agency website contact form, and then a Sales Associate would phone or email the lead within 24 hours. In countless meetings, I heard the sales team complain to the Agency Director and the Marketing Director that leads were not closing because the agency's minimum 10K engagement was not attainable. (Task) Since I was still completing my business degree, my marketing education was fresh. I knew that my unique ideas could help the agency draw in stronger leads while still serving those who could not afford the agency's retainer. (Action) In one particular meeting, I suggested that we create an e-guide called '10 Ways to Market Your Business with Zero Dollars.' The guide would be a PDF download that anyone could access by submitting their email address. The guide would contain actionable advice that the lead could implement on their own. The lead's email address would then go into a funnel segmented to market smaller offers such as e-books, case studies, workbooks, and mini-courses that would sell for 12 to 300. Using this approach, all of the agency's captured leads had an opportunity to be closed successfully. The sales team really appreciated my idea, and the Agency Director agreed. I spent the last month of my internship mapping out the customer journey and helping the marketing team create the first few digital resources. (Result) I recently touched base with the Marketing Director, and he told me that this approach has already increased the agency's lead conversion rate by an impressive 27%. Initially, the sales team members were thinking small. They believed they could not sell because the agency's services were too expensive. This mindset then became a self-fulfilling prophecy and negatively impacted the sales teams' results. When I helped the team alleviate this pain point by suggesting digital resources at an accessible price point, I was emulating Amazon's Leadership Principle of 'Think Big.' I approached the situation differently than anyone else and looked around corners for new ways to serve the agency's potential customers. This experience was fulfilling, and I look forward to the opportunity to show this same inspiration and creative thinking while serving Amazon's customers in this Brand Specialist role."