Qatar Airways Mock Interview
Excel in 35 Qatar Airways interview questions covering service excellence, cultural fit, and aviation standards.
Question 24 of 35
When you suffer a setback on the job, how does that emotionally affect you and your work?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Your interviewer at Qatar Airways is fully aware that everyone handles the stress and disappointment of setbacks on the job differently. What they'll be ideally looking to hear is that you can face a setback head-on by being accountable for your own actions and doing what is necessary to make a situation right by being diligent.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Experiencing a setback is always disappointing, and can even be a bit disheartening, but I understand that it happens from time to time on the job here at Qatar Airways. If I would experience a major setback, I would start by doing what is necessary to rectify the situation. If a passenger was involved, I would speak directly with them and let them know what I would do to take care of the situation. Then I would take a few moments to debrief with my manager and discuss what I could have done differently."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Setbacks happen for a reason, and they do not affect me emotionally in the least. I am a very pragmatic thinker and stay focused on my project, despite the challenges that come my way. I am a creative thinker, so setbacks are often used as a new jumping-off point to something even better. In my current position, this happens from time to time when customers change their orders at the last minute and I always need to be flexible and ready to do some rework to make them happy."
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Discuss with the interviewer how you typically cope with delays in the workplace in a healthy manner. If possible, use an example of a time when you had to confront a setback on the job and take action to fix the situation. As you answer, reiterate that you understand that working in the commercial airline industry will find you in some stressful and time-sensitive situations and that you are ready and willing to get to work in this type of environment.
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Anonymous Answer
When I experience a setback, I become reflective and proactive. I take time to myself to think about what went wrong and how I can improve. I tend to be more reserved and quieter when I am pensive. Productivity does not waiver, but my demeanor may be more solemn.
Lauren's Feedback
This is a good response, because the interviewer is getting as sense of your personality. I assisted with minor edits.
When I experience a setback, I become reflective and proactive. I take time to myself to think about what went wrong, and how I can improve. I tend to be more reserved and quieter when I am pensive. Productivity does not waiver, but my demeanor may be more solemn.
Anonymous Answer
I think setbacks are a part of life, particularly setback on the job can seem disappointing and affect the morale.
However, it is something that should be factored into the equation and therefore whenever I experience a set back a take a few moments to think about the cause and what could have been done differently?
Setbacks cannot be reversed but they can act as a learning curve because a mistake should corrected before it becomes an error.
I usually move move on forward after a setback.
Rachelle's Feedback
Your answer is very thorough and shows excellent insight. Nicely done! I have reworded slightly for impact.
"I think setbacks are a part of life. Setbacks on the job can seem disappointing and affect morale; however, setbacks are something that should be factored into the equation. Whenever I experience a setback, I take a few moments to think about the cause and what I could have done differently. Setbacks are often irreversible, but they can be treated as a lesson. I always do my best to move forward after a setback."
Anonymous Answer
I like to view setbacks as learning points. I usually take some time to review what has happened and improve or come up with a new approach.
Rachelle's Feedback
Fantastic! It sounds as though you keep your cool and learn a lesson whenever possible.
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