Give me an example of a time when you went above and beyond the call of duty at work.
In looking to hire you to make a difference for the passengers at Qatar Airways, your interviewer would like to know about your willingness to go over and above without being prompted to do so.
"I often go above and beyond expectations in my current job because my customers expect it. In the service industries, businesses are built to be successful in how they treat and serve their customers. In my current role, I've taken time to walk customers to their vehicles with a large load, helped customers find items they needed, and taken time to just talk to them about their needs. At Qatar Airways, I would see this same level of excellent service as being vital to your success and I'd look forward to bringing it to your passengers."
As you answer this question, you need to put your best foot forward in displaying to the interviewer that you can do more than just the bare minimum at Qatar Airways. Show that you can react appropriately when you see that passengers require the extra effort by talking about a time or two where you went above and beyond your normal expectations to provide a great outcome. Make sure that your interviewer fully understands that you would join the Qatar Airways team with a customer centered focus.
"Last year, we had a power outage in my office building for several hours and it completely shut us down. As our entire team scrambled to help ensure that the business could keep operating following the power coming back on, I volunteered to stay and work the extra hours needed that weekend. I quickly arranged child care with a family member and was happy to do what was needed."
