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Qatar Airways Interview
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30 Questions and Answers by Rachelle Enns
Updated August 21st, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Transit     Airlines    

Question 1 of 30

Where do you see yourself five years from now?

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Answer Examples

1.

Where do you see yourself five years from now?

Interviewing and on-boarding is a costly and time-consuming process for any company and hiring manager. Assure the interviewer that you are seeking a long-term fit with your next employer.

Take a look at the career growth options with the company. If any of these stand out to you, it's a great idea to mention them to the interviewer explicitly. Your expressed interest in those particular internal opportunities will solidify the fact that you are, indeed, seeking a long-term fit with them.

Rachelle's Answer #1

"I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth in my previous company. I would love to see the same success with your company. I did notice on your website that you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled."

Rachelle's Answer #2

"It's impossible to know where you will be in 5 years but be sure to assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.

For example: "Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."

Anonymous Answer

"In five years, I see myself working for a multicultural company and appointed as a Senior Manager. I believe I possess many leadership qualities that will be best utilized in that role. I will be living another goal of mine, traveling while working."

Lauren's Answer

Great answer! I included leadership, so that your interviewer notices your desire to move up. Your affinity of traveling while working is another great trait that makes you a strong candidate.

"In five years, I see myself working for a multicultural company and appointed as a Senior Manager. I believe I possess many leadership qualities that will be best utilized in that role. Additionally, I still see myself traveling while working. It is an aspect of my current work that I love and would like to continue."

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Anonymous Answer

"I would like to have grown into a trusted senior team member and taken on more responsibility."

Rachelle's Answer

The interviewer should appreciate that you have your sights set on being a senior team member, down the road. If you can give a specific job title or function, that would make your answer even stronger.

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2.

Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.

Rachelle's Answer #1

"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."

Rachelle's Answer #2

"I am new to my career, so this will be my first customer service based role. I do have volunteer experience with the local Food Bank which gave me valuable exposure to working with the public, and collaborating with a team."

3.

What work situations excite and motivate you?

It is essential, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do to ensure that you are happy and productive.

Rachelle's Answer #1

"I am most motivated, on the job, when tasks are organized, and the vibe is positive. I value strong teamwork and good leadership."

Rachelle's Answer #2

"I am most motivated on the job when I feel like an active contributor and an important member of the team. When I feel listened to and valued, I am excited to do my best work."

Anonymous Answer

"Work situation that excites and motivate me the most is where other team members and I actively discussed and sharing our opinion. By doing this, we elevate our knowledge and quickly getting solutions for each issue."

Lauren's Answer

This response ties in beautifully with the previous answer. See my suggestion below.

"I am the most excited and motivated when I feel a sense of harmony and togetherness within my workgroup. I like hearing others’ opinions and feel refreshed when we talk out any issues (as in the previous scenario I mentioned)."

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Anonymous Answer

"I am most motivated whenever there is a challenge, teamwork, and good leadership. I do understand that not every moment is challenging, and it is usually the routine stuff. However, a sense of ownership, time constraints, and uncertainty of the moment keep me motivated and ready for the next event. I can adapt well to sudden changes."

Rachelle's Answer

Very good answer! The interviewer will have a great idea of how to motivate you should you be hired.

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4.

When you suffer a setback, how does that emotionally affect you and your work?

Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace.

Rachelle's Answer #1

"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

Rachelle's Answer #2

"Setbacks happen for a reason, and they do not affect me emotionally in the least. I am a very pragmatic thinker and stay focused on my project despite the challenges that come my way. I am a creative thinker, so setbacks are often used as a new jumping off point to something even better."

Anonymous Answer

"When I experience a setback, I become reflective and proactive. I take time to myself to think about what went wrong and how I can improve. I tend to be more reserved and quieter when I am pensive. Productivity does not waiver, but my demeanor may be more solemn."

Lauren's Answer

This is a good response, because the interviewer is getting as sense of your personality. I assisted with minor edits.

"When I experience a setback, I become reflective and proactive. I take time to myself to think about what went wrong, and how I can improve. I tend to be more reserved and quieter when I am pensive. Productivity does not waiver, but my demeanor may be more solemn."

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Anonymous Answer

"I think setbacks are a part of life, particularly setback on the job can seem disappointing and affect the morale. However, it is something that should be factored into the equation and therefore whenever I experience a set back a take a few moments to think about the cause and what could have been done differently? Setbacks cannot be reversed but they can act as a learning curve because a mistake should corrected before it becomes an error. I usually move move on forward after a setback."

Rachelle's Answer

Your answer is very thorough and shows excellent insight. Nicely done! I have reworded slightly for impact.

"I think setbacks are a part of life. Setbacks on the job can seem disappointing and affect morale; however, setbacks are something that should be factored into the equation. Whenever I experience a setback, I take a few moments to think about the cause and what I could have done differently. Setbacks are often irreversible, but they can be treated as a lesson. I always do my best to move forward after a setback."

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5.

All employees of Qatar Airways are expected to wear a uniform to work. Are you comfortable with this policy?

Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Qatar Airways.

Rachelle's Answer #1

"I am accustomed to wearing a uniform at work and am happy to abide by any dress code requirements to work with Qatar Airways."

Rachelle's Answer #2

"Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms before I fully commit, of course."

Anonymous Answer

"I have no problem wearing a uniform to work. I am ready to embrace any dress code requirements at Qatar Airways."

Rachelle's Answer

Nice answer! Straightforward and agreeable.

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6.

Employees of Qatar Airways are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

Provide examples to the interviewer on times when you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics for which they are seeking.

Rachelle's Answer #1

"In my most recent position I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work. I come with solid references who will be happy to speak to you about my reliability and dedication on the job."

Rachelle's Answer #2

"I am very dedicated, and would show my appreciation for the role by being a reliable team member of Qatar Airways."

Anonymous Answer

"Yes, I usually try to arrive 10-15 minutes early for a shift so that I can settle down and review the requirements. I try to ensure that I am always contactable and willing to come down if there is a requirement. Whenever I travel out of coverage or on a flight, I make sure that the office is duly informed by email."

Rachelle's Answer

You do an excellent job showing the interviewer that you are prepared and reliable. Be mindful of phrases like 'I usually try' and 'I try to' as they sound unsure. You are confident and capable! I have provided a slight reword, below.

"Yes, I am a dedicated employee. I arrive 10-15 minutes early for a shift so that I can settle down and review the requirements. I ensure that I am always contactable and willing to come down if there is a requirement. Whenever I travel out of coverage or on a flight, I make sure that the office is duly informed by email."

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Anonymous Answer

"Punctuality is one of my strengths. Typically, I arrive 5 to 10 minutes early to work. I always want to lead by example and put my best effort into everything I do."

Lauren's Answer

This is a fantastic trait to tell the interviewer.

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7.

How will you earn the trust of your coworkers?

Workplace relationships are important to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.

Rachelle's Answer #1

"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."

Rachelle's Answer #2

"Here are some ways that you can build trust with your coworkers:

- Show common courtesy. Say hello, hold the elevator door, bring coffees now and then
- Be respectful in your communication, avoid over cc'ing unnecessarily in emails
- Avoid being a distraction, and respect the use of their time
- Respect their personal space and the line between work life and personal life
- Always ask if they have time before diving into a conversation
- Try to find the answer to your questions before running to ask a manager or co-worker
- Connect with them on LinkedIn but avoid more personal social media platforms
- Treat everyone the same, regardless of their job title
- Do not complain about your job to your coworkers
- Reach out to new employees and make them feel comfortable
- Own up to your mistakes and fix them
- Be timely with your followups and meet your deadlines"

Anonymous Answer

"By effective and respectful communication and showing common courtesy. Treat everyone fairly. Reach out to colleagues and make them feel comfortable. Help in defusing workplace conflicts and frictions by discussing important issues. Ensure timely followups and meeting deadlines."

Rachelle's Answer

These are all exceptional ways to earn the trust of your coworkers. Excellent answer!

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Anonymous Answer

"By being respectful and sensitive to their work needs as well as always doing what I am expected to do accurately and on time. Also, by showing common courtesy and treating everyone the same way."

Rachelle's Answer

'Treating everyone the same way' touches on important workplace efforts towards inclusion. This is a very good answer! You sound self-aware and thoughtful.

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8.

Tell me about a time when communication became an issue when working on a team.

Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue.

Rachelle's Answer #1

"I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach."

Rachelle's Answer #2

"My current company recently went through a merger which has caused a lack of communication between the team as thoughts of job security flood people. I suggested my department head that we have a team building event. Gathering everyone together to remind them that we are still a team was beneficial."

Anonymous Answer

"We once had a situation during a short transit chk when there were multiple defects along with the transit chk and I had 2 techs supporting me on that occasion. The following were the defects on the day: 1. Bird strike on eng 5 which had to be 2. Cabin related defects. 4. Refuel fault prior to refueling. 3. Refueling + transit chk. I had a bit of a debrief with my team and laid down the plan of action. However, I noticed that one of the techs wasn't working to plan. I felt that he did not perhaps listen to my initial communication or that he wasn't following the discussed plan of action. I wanted to find out the exact reason for this. I quietly pulled him out of the process and in private, I asked him if he had properly understood my recommendation. I found out that there had been some miscommunication and subsequently made sure that the plan was once again communicated to him in a more clear manner and I made sure that he fully understood what was required and also the gravity of the situation. I realized that he did reciprocate in the desired manner."

Rachelle's Answer

You sound like an exceptional leader! This is a fantastic answer with a lot of great detail for the interviewer.

"We once had a situation during a transit check when there were multiple defects. I had two techs supporting me on that occasion. I had a bit of a debrief with my team and laid down the plan of action. However, I noticed that one of the techs wasn't working to plan. I felt that this tech did not perhaps listen to my initial communication as to why he wasn't following the discussed plan of action. I quietly pulled him out of the process, and in private, I asked him if he had properly understood my recommendation. I found out that there had been some miscommunication and subsequently made sure that the plan was once again communicated concisely. I made sure that he fully understood what was required and also the gravity of the situation. Moving forward, he complied with our plan of action."

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Anonymous Answer

"We were analyzing our processes to determine what was critical to quality on our insurance service based on the overall customer journey in the organization. This was to help us align our K.P.I.s to the customer journey eventually. It was difficult for us to agree. As the project lead, I decided to breakdown the project into small bits of analyzing each job process individually, which enabled us to agree and map our processes more clearly."

Rachelle's Answer

Breaking down the project into smaller bits is an excellent approach! Communication often breaks down when team members feel overwhelmed. Again, the interviewer should see your confidence in leadership in this answer. Nice :)

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9.

If you could start your career over again, what direction would you take?

A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?

Rachelle's Answer #1

"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."

Rachelle's Answer #2

"I would take the same direction! I love what I do, and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."

Anonymous Answer

"I would take more serious thinking into Network Security or cloud technology."

Lauren's Answer

I assisted with minor grammatical changes.

"If I could start my career over again, I would look into network security or cloud technology."

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Anonymous Answer

"I would still do claims management. I am a problem solver by nature and love coming up with solutions and new ways of doing things."

Rachelle's Answer

Being a problem solver is a fantastic strength to bring to the workplace, and you do a great job showcasing this strength in your response.

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10.

As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.

Rachelle's Answer #1

"My reaction to a safety threat would rely on my on-the-job training. I would want to make sure that I follow company protocol and safety regulations. I believe that if faced with a safety threat, I would do everything to ensure passengers remained calm."

Rachelle's Answer #2

"I am well trained on how to react in urgent, distressed, and mayday situations. In any emergency, my first course of action is to ensure the passengers are prepared."

Anonymous Answer

"I'm not applying as a flight attendant."

Lauren's Answer

Make sure you list the position you are applying for.

"I am not applying for a flight attendant position. I am applying for the ____________ position."

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Anonymous Answer

"I would alert security, take the necessary safety precautions, and ensure that everyone around remains calm."

Rachelle's Answer

These are excellent first steps when facing a safety threat. Good answer.

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11.

What do you hope to gain most from your time with Qatar Airways?

The interviewer would like to see that you are wholeheartedly interested in working for Qatar Airways. What are your hopes and expectations from your time with Qatar Airways? Talk to the interviewer about the ways you feel you would benefit from this position.

Rachelle's Answer #1

"After reviewing the culture and mission of Qatar Airways, I feel that I would be able to find a long-term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me."

Rachelle's Answer #2

"What I hope to gain most by working with Qatar Airways is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."

Anonymous Answer

"After reviewing the culture and philosophy of Qatar Airways, I feel that I would be able to find a long term fit here, and that is most important to me. The training programs here are industry renowned and well respected and of interest to me. The working culture is of a high standard. There are an efficient Quality and safety system, which makes it easy for the engineer to carry out his duties. Competency is rewarded, which leads to career progression. Last but not least, ever since Qatar started flying to Sydney, I had always envisioned to be part of its engineering network in Australia. Therefore, it's not only about what I can hope to gain most, but also about what I can give to the company if given the opportunity."

Rachelle's Answer

You have carved out some excellent reasons to choose Qatar Airways. The interviewer should be very impressed!

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Anonymous Answer

"I hope to gain a different and enriching experience Qatar Airways being 5 * rated and among the fastest growing airlines in the world. This is in terms of the size of cargo operations, systems, training, customers, and colleagues."

Rachelle's Answer

You could probably drop the last sentence (the interviewer should be aware of these facts already) and focus more on the skills that you hope to gain during your time with Qatar Airways.

"I hope to gain a different and enriching experience since Qatar Airways is 5-star rated, and among the fastest-growing airlines in the world. Some of the skills I seek to learn include (A), (B), and (C)."

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12.

How do you determine priorities when you have multiple tasks at hand?

When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

Rachelle's Answer #1

"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."

Rachelle's Answer #2

"If, for example, I have more than one customer who needs me, I will page for assistance so that nobody is left waiting. It's essential to have team members that you can rely on to step in when you become too busy."

Anonymous Answer

"I list the tasks at hand and identify what is urgent vs. important. I will then prioritize them based on what needs immediate attention and also order them based on estimated effort. I also like to be flexible, and adaptable should other issues arise."

Rachelle's Answer

It's great that you added in your ability to be flexible and adaptable. Nice answer!

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13.

How does this position fit into your career goals?

Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.

Rachelle's Answer #1

"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Qatar Airways offers is a strong path towards those goals and I am excited about what this position has to offer."

Rachelle's Answer #2

"This position offers the next steps in my career and the growth that I am ready to see. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show Qatar Airways what I can do!"

Anonymous Answer

"This position fulfills the next step in my 5-year professional plan, which includes working overseas in a multicultural environment."

Lauren's Answer

Great response. An interviewer would be pleased to know that you are applying for a position that is in within your scope and career path.

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Anonymous Answer

"This position offers an opportunity to implement my background in claims management on a broader scale. I expect to grow and eventually take on more responsibility as a senior team member while training others on claims procedures to ensure a positive customer experience."

Rachelle's Answer

This answer is very specific. Wonderful job! You show the interviewer that you have a clear idea of where you want to grow with their company.

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14.

What unique qualities about yourself would you bring to our company?

There are some things that your resume cannot do. Showing off your fabulous personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.

Rachelle's Answer #1

"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This skill is a great help when it comes to customer service and sales. My up-selling percentages are always very high."

Rachelle's Answer #2

"I have a strong ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable."

Anonymous Answer

"I offer many unique qualities that can assist Qatar Airways. Some of my abilities include time management, being a fast learner, and the ability to analyze the environment. Time management is a strength I have used to prioritize tasks and ensure the meeting of deadlines or objectives. As an adaptable person, I pick up on new skills and projects quickly while surveying the environment for new operative efficiencies. I can easily keep up with trends or changes throughout the day while minimizing miscommunication with coworkers. I consider myself a conscientious employee, which is another unique strength I can bring to Qatar Airways."

Lauren's Answer

Great, well-rounded response. I assisted with grammatical edits and sentence structure. Be prepared to go into detail about ways you have analyzed an environment to improve production or quality. And, think about specific times when you have relied on your skills in a fast-paced work environment. Thinking ahead to different work scenarios will help you prepare for an interview.

"I offer many unique qualities that can assist Qatar Airways. Some of my abilities include time management, being a fast learner, and the ability to analyze the environment. Time management is a strength I have used to prioritize tasks and ensure the meeting of deadlines or objectives. As an adaptable person, I pick up on new skills and projects quickly while surveying the environment for new operative efficiencies. I can easily keep up with trends or changes throughout the day while minimizing miscommunication with coworkers. I consider myself a conscientious employee, which is another unique strength I can bring to Qatar Airways."

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Anonymous Answer

"I have strong communication and interpersonal skills that help me build effective working relationships with people at all levels. I am also patient and empathetic towards customer needs and expectations."

Rachelle's Answer

These are nice qualities and align very well with the goals of Qatar Airways. I like how confident you are in your response.

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15.

What experience do you have using team-based messaging applications?

There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you use and assure them that you can learn about their internal system, should it be new to you.

Rachelle's Answer #1

"I have used a variety of team-based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."

Rachelle's Answer #2

"Our current company uses Slack for most projects. Slack stands for 'Searchable Log of All Conversation and Knowledge,' which helps describe why it's so useful for a sales team. All knowledge of clients, products, and projects are at our fingertips. Which team-based applications do you use here?"

Anonymous Answer

"I do have experience using Webex; this application is very convenient and easy to use. Other than Webex, I do use Skype for business."

Lauren's Answer

Great answer. You included the applications and your opinion. I made minor changes.

"I have experience using Webex and Skype for Business. Both applications were extremely convenient and easy to use. I learn new applications easily, so I am open to other team-based messaging applications you use."

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Anonymous Answer

"My primary experience has been emailing and skype. I, however, believe I can pick up very quickly on any messaging applications in your company."

Rachelle's Answer

Good! If you feel comfortable, ask the interviewer which systems they use, in the event that you can practice in advance :)

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More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
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Interview Q&As
Continue practicing by visiting these similar question sets
Airline Steward
Waiter and Waitress
Bartending
Sales
Customer Service
Customer Experience Specialist
Commercial Pilot
30 Qatar Airways Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. Where do you see yourself five years from now?
  2. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
  3. What work situations excite and motivate you?
  4. When you suffer a setback, how does that emotionally affect you and your work?
  5. All employees of Qatar Airways are expected to wear a uniform to work. Are you comfortable with this policy?
  6. Employees of Qatar Airways are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
  7. How will you earn the trust of your coworkers?
  8. Tell me about a time when communication became an issue when working on a team.
  9. If you could start your career over again, what direction would you take?
  10. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
  11. What do you hope to gain most from your time with Qatar Airways?
  12. How do you determine priorities when you have multiple tasks at hand?
  13. How does this position fit into your career goals?
  14. What unique qualities about yourself would you bring to our company?
  15. What experience do you have using team-based messaging applications?
  16. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
  17. What are your salary expectations?
  18. Personality fit is important to us at Qatar Airways. How would you describe your personality?
  19. Rate your communication skills from 1-10 with proper examples backing your given rating.
  20. How do you get along with others at work?
  21. At Qatar Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
  22. When have you had to shift your priorities in response to sudden changes?
  23. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
  24. List the top 3 skills that will make you an ideal team member at Qatar Airways.
  25. Why are you the best choice for Qatar Airways?
  26. In order to work for Qatar Airways you are required to pass a criminal record check. Are you comfortable accommodating this?
  27. As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
  28. Have you received training on how to handle an in-flight emergency?
  29. Do you have any formal training in First Aid or CPR?
  30. Tell me about any airline related training that you have been through.
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