Nordstrom Mock Interview
Practice 30 Nordstrom interview questions covering customer service excellence, fashion retail, and brand values.
Question 21 of 30
What does customer service mean to you?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Your interviewer is curious about how aligned your approach to customer service is with theirs. One of their core values is 'Customer Obsessed' which they define as striving "to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs." So look back on your experience, and what makes your approach to engaging and connecting with your customers unique. Study what you have to offer, and how it aligns with them.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"Even when you are helping multiple customers at the same time, I want each and every one of them to feel like the most valued customers in the world. I want them to feel like they are my central focus, and I want them to feel celebrated. Not just by me, either. I want that feeling to last long after they leave the store and are rocking their new look for a long while to come."
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