What information do you use to prepare monthly or quarterly reports for your manager?

"I recognize how important it is that I prepare monthly reports for my manager that show my progress. In fact, I personally create weekly reports for my own use. I believe that our decisions should be driven by data. There are a number of different metrics that I like to follow, including retention rates, churn rates, customer lifetime value, customer satisfaction scores, support requests, calls made, emails sent, and time to resolution, among others."

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