Facebook Account Manager Mock Interview

Master 25 Facebook Account Manager interview questions covering ad strategy, client management, and campaign optimization.

WRITTEN BY MARCIE WILMOT

QUESTION 2 OF 25

How do you build good client relationships?

It's important as an account manager to be able to establish strong relationships with customers. The interviewer wants to know what methods you will use to do this. Talk about any past experience you have building client relationships and how you will effectively do this as an account manager at Facebook.

"I'm outgoing by nature and enjoy making new connections. Before I call and introduce myself to a new client, I do some research on their background and company to find out more about them and to see if we have anything in common. Any interests or commonalities that I uncover help me to break the ice and start creating a relationship. I keep notes about these interests and other conversation starters on each account so every time I call I sound knowledgeable and thoughtful. So, for me, it's really about creating a friendship. I also strive to be knowledgeable and a subject matter expert so clients know they can come to me with questions and for help. Being friendly and informative fuels strong client relationships."

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25 Facebook Interview Questions & Answers

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01 What does it mean to use a consultative approach with clients? COMPETENCY 02 How do you build good client relationships? COMPETENCY 03 How would your coworkers describe you? BEHAVIORAL 04 Describe a time when you had to deal with a challenging client. How did you handle this? SITUATIONAL 05 How knowledgeable are you about Facebook's advertising platform? COMPETENCY 06 Talk about a time when you helped your team execute a marketing strategy. SITUATIONAL 07 What does customer service mean to you? DISCOVERY 08 If we hired you, what would you do during your first 30 days? DISCOVERY 09 Can you tell me how do you deal with stress? BEHAVIORAL 10 What is your ideal work environment? DISCOVERY 11 How would you plan to stay abreast of new product developments and features if we hired you? COMPETENCY 12 Tell me how you handle negative feedback. BEHAVIORAL 13 How do you make sure you're educated about a client's business model and industry? COMPETENCY 14 Describe a time when you had to work within a team to accomplish a goal. SCENARIO 15 What would you do if you realized you were falling behind on your sales target? COMPETENCY 16 Can you talk about how you would save a client? COMPETENCY 17 What CRM programs do you know how to use? TECHNICAL 18 What information do you use to prepare monthly or quarterly reports for your manager? TECHNICAL 19 Tell me about the kinds of customers you've worked with in the past. DISCOVERY 20 Do you perform quarterly business reviews with your clients? If so, how do you prepare for that? COMPETENCY 21 Explain if you are a good multitasker or not. BEHAVRIORAL 22 How do you track client success? COMPETENCY 23 What in your opinion makes an account manager successful? DISCOVERY 24 How do you keep track of your daily tasks? DISCOVERY 25 In your last job as an account manager, what did you sell? DISCOVERY

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Written by Marcie Wilmot

25 QUESTIONS & ANSWERS · FACEBOOK